Changing Wi-Fi name

To clarify, the new name DOES appear in the app, just not on any devices in ‘settings’

We can help you get your devices to recognize the new Wi-Fi name, rcmwpsg.

The best place to start is with restarting the gateway. This will refresh the connection and should help the devices show the new network name.

Just unplug the power connection behind the gateway for ~15 seconds, plug it back in, and wait for the Broadband light to turn green. We also recommend restarting the devices.

Let us know if you need further assistance.

Aminah, AT&T Community Specialist

Did not work. Still showing old name

Since restarting didn't work, rcmwpsg, go ahead and factory reset the gateway.

Locate the small red button and pinhole on the lower rear of the gateway and depress for ~15 seconds. This will undo the changes you made, so you'll have to redo the process of changing the Wi-Fi name.

Keep us posted.

Aminah, AT&T Community Specialist

No change. Still showing old nam and password

Since the factory reset did not work, @rcmwpsg, you may need to have your router replaced.

If you would like us to assist you with a replacement, please check your Direct Message (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Faith, AT&T Community Forums

Hi, @rcmwpsg!

We are here to help when you are ready. Feel free to send us a direct message back.

Faith, AT&T Community Specialist