Shaxpur's profile

Contributor

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2 Messages

Tuesday, July 9th, 2019 6:54 PM

Can't recover password for modem?

I changed my password from the numbers on the modem; now I don't remember it and can't log in on my phone. What can I do? My phone won't connect when I bring it close to my laptop. I'm on iPhone and Mac.

Accepted Solution

Official Solution

Community Support

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229.9K Messages

5 years ago

Hi There @Shaxpur,

 

Need help to get your modem information? we can provide the help you need.

 

What you going to need to do is Factory Reset Your Internet Equipment. The link provided will give you the step-by-Stop instructions on how to do that.

 

If there is anything else that you need, please reach back out to us again.

 

Matthew, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

Got the password. Thanks.

Community Support

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229.9K Messages

5 years ago

Hi There @Shaxpur,

 

Thank you so much for the update. We are so glad that your issue has been solved.

 

If you need anything else, please reach back out to us again.

 

Thank you for being an AT&T Subscriber and have a great day.

 

Matthew, AT&T Community Specialist

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