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rengel165's profile

Contributor

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3 Messages

Saturday, November 13th, 2021 12:42 AM

Can't create a profile in Smart Home Manager

When I log into Smart Home Manager with my iphone or my desktop, I do not have the option to create a profile.  Would anyone know why?  Just an FYI, I have an Orbi wireless access point, with the Arris NVG5889 (wifi disabled) doing the routing. 

Thanks,

Rob

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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31K Messages

1 year ago

Because you have an Arris NVG 589.  That model Gateway doesn't support that feature.  If you had a 5268AC or a BGW 210, then that feature should work (though there have been issues on the BGW 210 in the past).

Contributor

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3 Messages

1 year ago

Much appreciated, Jeff.  I’m not sure where you find that information, but I’ll trust you. Looks like I’ll need to call ATT to get a new router (or simply find a better option). 

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