Thursday, February 15th, 2018 7:22 AM
can not control vip2500 with new s20 remote
6 years ago
There is no pairing with a att receiver/dvr. They remotes are, by definition, att compatible remotes. The only programming needed is to to be able to control the on/off, volume, and sometimes input select on the tv. That's why I limited my question about pushing OK to only turn on the receiver. I was ignoring programming the remote for the attached tv.
So if simply pushing OK doesn't turn on/off the dvr/receiver that remote is broken. Get another one from from tech support (800-288-2020). Note, I am assuming the dvr/receiver is not new and was working with your previous remote.
Standard obligatory questions:
Yes I replaced both batteries. By control I mean when you push the OK button nothing happens. When you press the Guide button nothing happens. It's a brand new remote and it is not paired with this receiver. I've spent the better part of three days searching for an answer "When you get a new remote how do you pair it with a receiver?"
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