GillBates's profile

Contributor

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1 Message

Saturday, December 26th, 2015 4:35 AM

Cannot logon to gateway

When I first signed up with AT&T internet, I immediately changed the SSID and default password. However, recently I wanted to go back in and change some security settings on the gateway but could not access it via 192.168.1.254.

 

I called AT&T tech support. They could not resolve the issue over the phone and therefore sent a technician out to my residence. The technician could not resolve the issue either. So he installed a new modem. I do have internet access, but even with the new modem, I still cannot access my security settings via 192.168.1.254

 

Does anyone have exerience with this issue? If I cannot access the security settings on the modem I will have to cancel my contract with AT&T.

Scholar

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178 Messages

8 years ago

Try to power cycle your modem and see if it lets you in after a few minutes. Otherwise there is a reset button that you can hold on the back of it for 30 seconds so you can put it back to factory default settings. Let us know what happens.

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