ATTU-verseCare's profile
Community Support

Community Support

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6.7K Messages

Thu, Feb 2, 2017 7:13 PM

Cannot Connect to the Internet on Windows 10 Computer

Troubles Connecting Online with Windows 10

 

  1. Reboot your devices starting with your gateway, then your PC.
  2. If connecting wireless, try connecting hard wired to see if you are having the same problem. If you are able to connect hard wired but not wireless, check out this article here to help with your wireless issues.
  3. Disable any firewalls or virus scanners to ensure there are no issues with those programs blocking the internet.
  4. Reports of a Windows 10 update (KB3206632) have caused issues with connecting online.
    • To correct the issue, install the most current KB3206632 update to your computer. You can get it here.
    • You can find out more about this issue at http://aka.ms/netcom

 

-ATTU-verseCare 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Accepted Solution

Official Solution

Community Support

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6.7K Messages

5 y ago

If still having problems, try the myAT&T app. Text ADOPT to 8758. Remember, we are always here to assist you!

 

 

-ATTU-verseCare

Tutor

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8 Messages

4 y ago

After new downloads for Windows 10 from the company, I can not longer connect to the Internet on my desktop.  I can connect on my laptop which I am currently using and my phones are working.

ATTHelp

Community Support

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192.1K Messages

4 y ago

Hi @FlaGal!


Welcome to the Community Forums! We see you have posted your question in a previous post. So please keep an eye out as I have responded to it.


Thank you! Have a great day!


Jenn, AT&T Community Specialist

Tutor

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8 Messages

4 y ago

Got the answer finally from Microsoft.  It was there error.  They did not specify that I had to sign in with them and then they would send me the number that would open up dialog to change my password.  Had a Computer Tech in my area help me with this one.  All is well.  Thank you.

ATTHelp

Community Support

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192.1K Messages

4 y ago

Hello @FlaGal!


Thank you so much for your prompt response. Awesome! I'm so glad you were able to get this resolved. Don't hesitate to reach out to us in the future, we are always here to help! Have an amazing day!


Jenn, AT&T Community Specialist 

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