falconrae's profile

Tutor

 • 

5 Messages

Thu, Jul 31, 2014 12:34 AM

Cannot connect Kindle since switching to U-verse

We recently switched to U-verse. Since then I cannot connect my Kindle. It recognizes the network name but says authentication problem.

americangame

Professor

 • 

1.3K Messages

8 y مضت

What model of Kindle do you have?

Tutor

 • 

5 Messages

8 y مضت

Kindle Fire, HD, 7" display, WI-FI, 8GB

Rae Steeb
"Compassion for animals is intimately connected with goodness of character and it may be confidently asserted that he who is cruel to animals cannot be a good man."
~ Arthur Schopenhauer ~

Contributor

 • 

1 Message

8 y مضت

Hi there... Have you tried to delete/forget/remove the network, and then reselect it and re-enter the password?

Tutor

 • 

5 Messages

8 y مضت

I tell it to forget and then after I touch it again, it asks for password. I put it in and still tells me problem authicating.


Sent from my Verizon Wireless 4G LTE smartphone
JefferMC

ACE - Expert

 • 

29.9K Messages

8 y مضت

Are you sure that you are entering the correct password, with the appropriate casing of letters, etc.?

 

(I know this sounds like a stupid question, but it is so often the problem with wireless communication that I have to ask.)

 

Tutor

 • 

5 Messages

8 y مضت

Not a stupid question to someone like me who knows nothing about this stuff. What I think I have learned from reading is im connected to wi-fi but not to internet. Can that be right?


Sent from my Verizon Wireless 4G LTE smartphone
Sandpipers

Scholar

 • 

209 Messages

8 y مضت

When you got your uverse residential gateway (RG), did you go in and create your own wireless network name and password, or are you using the one that is printed on a label on the RG? If you are using the default network that came with the RG, there will be 2 codes listed there - one for accessing the RG interface itself  (http://192.168.1.254), and another one that is specific to the wifi service. Make sure you are trying the correct one. Also, make sure the Kindle is not in Airplane mode, as this will keep it from connecting as well. Good luck.

Tutor

 • 

5 Messages

8 y مضت

Your not going to believe this...when it said no connection, for the first time I tried "retry" and it got me right in. Thank you so much for yr time and effort.


Sent from my Verizon Wireless 4G LTE smartphone
Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.