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scrow9's profile

Contributor

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2 Messages

Wed, Nov 13, 2019 6:10 PM

CANNOT CONNECT IPHONE OR IPAD TO PACE 5031NV WIRELESS SIGNAL

Problem started about 10-13 days ago...cannot connect to WIFI signal.  Tried logging into the router and changing the Wireless channel but that only worked temporarily.    The Wifi channel is now set to auto but as I said I cannot connect.  What should I try next?  Was there some kind of router software update that was pushed out and that's why my devices stopped being able to connect?

ATTHelp

Community Support

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171.6K Messages

2 y ago

Hi there, @scrow9.

 

We are here to help you reconnect your iPhone and iPad to your Pace 5031NV. To provide you with the best support please answer the following questions.

Are you able to connect other devices that are not running an iOS software?

Do you receive any error messages when attempting to connect to your home network?

Please reboot your Wi-Fi modem, this solves most internet errors. Learn how to do so with detailed steps in the article. Let us know if this helps, we are happy to provide further assistance.

 

Ariel, AT&T Community Specialist

 

Contributor

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2 Messages

2 y ago

Yes I can connect my desktop mac computer to the Wifi just fine, it’s only ios devices that have an issue.

No there are no error or warning messages

I’ve already rebooted the router several times and it makes no difference


Steve *****

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

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