Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.

New Member


1 Message

Saturday, July 25th, 2020 3:52 PM

Can we unplug the BGW210 router/modem?

We just had our router/modem replaced to the BGW210. When my daughter spoke with the ATT rep, she was under the impression we should NEVER unplug the unit. Is this correct?

Accepted Solution

Official Solution

ACE - Expert


25K Messages

3 years ago

Not true.  You can unplug the gateway to reboot it.  And a Whole House Reboot requires unplugging the gateway along with STBs and DVRs.


Some people want to unplug it for long periods of time (overnight) for whatever reason and that is not recommended. 


Tip of the day:  Take advice and/or information from CS reps with a grain of salt and then check these forums for accurate information.


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.