bsw210 broadband is red - broadband status for line 1 is down

Also have tried to reset and restart bsw210 

You'll likely need a tech visit to fix that balky line.

We're here to get your equipment working again, @conner_5.

Based on the information provided, a good troubleshooting step we recommend trying is factory resetting the device. You can do this by following these steps:

• Factory Reset Gateway
  WARNING: This will return all gateway settings to a default state. Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost. Settings can be restored, scroll to accepted solutions for steps to restore settings.
  • Locate the small red button & pinhole on the lower rear of the gateway
  • Depress for ~15 seconds.

If factory resetting the device doesn't work, please let us know, and we'll be more than happy to take a closer look at your service with you. Let us know if you need any further assistance!

Jarod, AT&T Community Specialist

It would be fine to do the factory reset.  But it's not going to fix your problem.  Jarod, really?

Pressing the small reset (red) button @ the lower rear of the bsw210 (gateway) for 15 seconds did not resolve DSL Line 1 issue. bsw210 broadband light is still red and ATT Broadband Status page still shows DSL Line 1 is down

You’ll have to call Att about this, @conner_5 as they need to get a tech out to clear up service to the gateway.  

Yeah, ATTHelp (Jarod) could have engaged you to get your information to send a tech, but since he offered a meaningless time-wasting diagnostic step instead, and since ATTHelp seems to have abandoned this thread, please call 800-288-2020.  Or you could use myAT&T app or Smart Home Manager to see the problem and scheduled the tech.

If you’re in a newly released fiber area, they will not sent a tech to fix the problem… instead will be told have to upgrade to fiber. This is known as a FORCED Migration. 

currently about 1/3 of ATT hardwired footprint is direct fiber (FTTP)

We'll send you a Direct Message to assist you with your gateway, conner_5.

Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

technician has been dispatched for today.  more updates after.

Special thanks and recognition to tonydi, gr8sho, JefferMC for your help and advice.  Greatly appreciated!