Broadband stays up but internet fails. Modem shows "Ping Default Gateway" in diagnostics as FAIL. Then recovers in about 5 to 10 minutes
Randomly, multiple times a day, my devices will lose the ability to ping the default gateway. I work from home, and if I am on a Zoom call, the call will continue as it does not need a new ping. however, all other internet access fails or is VERY slow and intermittent.
I have had a tech change the router, check the lines and even switch the port. I have had chat support do all of the troubleshooting that was ultimately unnecessary, and reload my policy. Then again, this evening it happens again.
I have had ATT Uverse for 6 years, and been fairly happy, but no one in Tech Support seems to have a clue about networking or willing to escalate this higher than what they may call a supervisor at the call center who insists a tech must come out, even if he has multiple times.
I am beyond frustrated.
My diagnostics panels below. I am not posting the detailed logs as I do not believe they provide any additional information .
I know people have posted this before over the years, but there have been very few solutions, and I am really tired of being told I need to check my Wifi when I am hardwired, and reset the modem that has been replaced and reset dozens of times.
Any help is appreciated.