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Contributor
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1 Message
Broadband light flashing red...
We had a thunderstorm in our area earlier today 4pm and our lights flickered off then back on for a couple seconds... Since then we haven't had any service. (tv,internet & phone) We have reset the gateway several times (unplug for a minute and plug it back up) and all we get is a flashing red light on "Broadband" please help
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Official Solution
my thoughts
Employee
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15.6K Messages
6 years ago
You need to schedule a service call, tech visit... Call 1-800-288-2020 OR chat OR download myatt app to your smart phone (if have one), sign into your att account using art eemail/password you created and run the Troubleshoot Resolve Tool, an issue found will create a service ticket.
A near strike may have blown the gel protector at the NID, or a tree limb may have snapped a wire providing your service, etc. This is beyond anything you can do other than get a dispatch ticket created.
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Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
5 years ago
Troubleshooting your U-verse Connection
Check your Connections
Ensure all cables and cords are connected properly and securely and there are no frays or tears in the cable. With the U-verse connection, there are 3 different types of connections.
Troubleshoot & Resolve Tool
Run the troubleshoot & Resolve Tool. The tool allows you to troubleshoot most U-verse issues via your home computer or in the palm of your hand! If there are any issues in your area, our APP will let you know as well!
If the previous steps have been exhausted and the broadband light is still blinking, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
-ATTU-verseCare
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp
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mibrnsurg
Expert
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20.4K Messages
6 years ago
Call 1-800-288-2020 and have them check the line and probably will setup a tech visit as something is not connecting properly. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATTUverse Care (all service problems)
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Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Stormy_sky2005
Contributor
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1 Message
4 years ago
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Homesheba
Contributor
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5 Messages
4 years ago
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GARFIELDKITTY
Teacher
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19 Messages
3 years ago
My broadband 1 is Red but my Broadband 2 is Green. I do have internet currently ! Would you still recomment rebooting my modem ?
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