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Contributor
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1 Message
Mon, Sep 8, 2014 2:52 AM
Broadband light flashing red...
We had a thunderstorm in our area earlier today 4pm and our lights flickered off then back on for a couple seconds... Since then we haven't had any service. (tv,internet & phone) We have reset the gateway several times (unplug for a minute and plug it back up) and all we get is a flashing red light on "Broadband" please help
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ATTU-verseCare
Community Support
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6.7K Messages
6 years ago
Troubleshooting your U-verse Connection
Check your Connections
Ensure all cables and cords are connected properly and securely and there are no frays or tears in the cable. With the U-verse connection, there are 3 different types of connections.
Troubleshoot & Resolve Tool
Run the troubleshoot & Resolve Tool. The tool allows you to troubleshoot most U-verse issues via your home computer or in the palm of your hand! If there are any issues in your area, our APP will let you know as well!
If the previous steps have been exhausted and the broadband light is still blinking, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
-ATTU-verseCare
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp
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mibrnsurg
Expert
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20.4K Messages
6 years ago
Call 1-800-288-2020 and have them check the line and probably will setup a tech visit as something is not connecting properly. Good luck 😉
Chris
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Stormy_sky2005
Contributor
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1 Message
4 years ago
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Homesheba
Contributor
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5 Messages
4 years ago
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GARFIELDKITTY
Teacher
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19 Messages
4 years ago
My broadband 1 is Red but my Broadband 2 is Green. I do have internet currently ! Would you still recomment rebooting my modem ?
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