
Contributor
•
1 Message
Broadband light flashing red...
We had a thunderstorm in our area earlier today 4pm and our lights flickered off then back on for a couple seconds... Since then we haven't had any service. (tv,internet & phone) We have reset the gateway several times (unplug for a minute and plug it back up) and all we get is a flashing red light on "Broadband" please help
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
•
6.7K Messages
8 years ago
Blinking Red Broadband Light
First try the steps blow:
Restart the modem
Secure cable connections
Factory Reset the modem (Last)
Smart Home Manager currently does not support factory reset.
Troubleshoot and check for outages
To check for an outage, visit our Service Outage Page.
To troubleshoot, visit our Internet Support Page. If you are signed in, a check will be performed automatically.
Things to consider:
Thanks
ATTJohnCS, AT&T Community Specialist
(edited)
0
0
mibrnsurg
Expert
•
20.4K Messages
9 years ago
Call 1-800-288-2020 and have them check the line and probably will setup a tech visit as something is not connecting properly. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATTUverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
Stormy_sky2005
Contributor
•
1 Message
6 years ago
0
0
Homesheba
Contributor
•
5 Messages
6 years ago
0
0
GARFIELDKITTY
Teacher
•
23 Messages
6 years ago
My broadband 1 is Red but my Broadband 2 is Green. I do have internet currently ! Would you still recomment rebooting my modem ?
0