Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
Y

New Member

 • 

1 Message

Mon, Jul 6, 2020 6:04 PM

Broadband 2 flashing red

Broadband 2 started flashing red yesterday. The TV is still working. I checked all connection and reset the NVG589 twice just now and still see the flashing red. Please help.

Responses

Accepted Solution

Official Solution

davemize

ACE - Professor

 • 

2.6K Messages

a month ago

You probably have bonded pair service (50Mbs or higher), which requires two pairs of wires to provide signal - Broadband 1 & 2. The 2nd pair has a broken or intermittent connection, causing the blinking Red light. But pair 1 still has a strong enough signal to provide sync & service, at a reduced speed- hence the TV still working. Contact 800.288.2020 and have support run a line check; a tech can be dispatched if needed.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

 • 

128K Messages

a month ago

We'd love to help with your internet equipment , @Yucheemen.

Is your modem connected to a power strip or a surge protector? Do you have any 3rd party equipment connected to your modem? Was there any power loss or storm recently in your area?

To get started, we suggest that sign into our AT&T troubleshoot and resolve tool to get personalized help with your equipment. Select your service, select equipment and follow the steps to address your particular issue.

Let us know if you need anything else! We're always here!




Yetty, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question