H

New Member

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3 Messages

Sunday, April 25th, 2021 12:19 AM

BGW210-700 Refreshes the web page every time I attempt to input the device access code

As stated in the title. Each time I attempt to access a protected page on the gateway, the access code seemingly does nothing. When I type it into the box and press continue, the page refreshes as if nothing had happened. There is no message saying the code was incorrect.

Accepted Solution

Official Solution

Community Support

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231.2K Messages

3 years ago

Thanks for getting back to us, @HammtNET.

 

Just to confirm, you were able to enter the device access code on another browser?

 

For your concerns with Google Chrome, make sure you're updated to the latest version and also clear cache and cookies.

 

Let us know if you still need further assistance!

 

Jasmine, AT&T Community Specialist

Community Support

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231.2K Messages

3 years ago

Let's get your access code working, @HammtNET!

 

Does this happen with any other devices? 

 

If you haven't already, you may want to try troubleshooting your RG.

 

Let us know if that helps!

 

Raiden, AT&T Community Specialist 

 

 

New Member

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3 Messages

3 years ago

I just tried to log on with another device, and it works just fine. I also tried using a different browser on my PC, which works as well. I normally use Google Chrome, which is the only browser that seems to have this issue. 

New Member

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3 Messages

3 years ago

Looks like clearing cache and cookies did the trick, thank you. How easily that's overlooked, I don't think I would have thought to do that without your help. Solved, I appreciate your help.

Community Support

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231.2K Messages

3 years ago

@HammtNET

 

Glad we could resolve this for you!

 

If you need help with anything else, we'll be here.

 

Thanks for reaching out to the AT&T Community Forums team!

 

Aminah, AT&T Community Specialist

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