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New Member

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5 Messages

Tue, May 11, 2021 9:09 PM

BGW210-700 5GHz not working

When I log into my gateway I can devices connected to the 2.4GHz but nothing is connected to the 5GHz. I have brought multiple devices (iphones, ipads, laptops) within range and direct line of sight with the gateway but nothing registers as being on the faster frequency. The Wifi radio status shows both frequency's as being enabled. I'm out of ideas.....

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.8K Messages

2 years ago

Here to help, @Devin_S !

 

You can by pass the warning if you'd like to rename both WiFi channels to have the choice of which one you want to connect to.

 

If you do that and experience any sort of service issues, please let us know so we can provide steps to enable band steering again.

 

Let us know if you are able to connect to the 5 Ghz after renaming both channels!

 

CalebP, AT&T Community Specialist 

 

 

Accepted Solution

ATTHelp

Community Support

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203.8K Messages

2 years ago

Hey there!

 

What color are the lights on your gateway?

 

If you're not able to see the network, you may be experiencing technical issues with the gateway itself.

 
If you haven't already, you may want to try power cycling your gateway to see if it helps the connection at all.
 
Please let us know if it's still not working after that.
 
Raiden, AT&T Community Specialist 
 

New Member

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5 Messages

2 years ago

see*

ATTHelp

Community Support

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203.8K Messages

2 years ago

Let's get you connected, @Devin_S!

 

  • Is both the 2.4 Ghz and 5 Ghz WiFi under one name or are they separate?
  • The devices you can't connect, are they 5 Ghz compatible? 

Let us know o we can continue assisting!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

2 years ago

- They are under the same name. I thought about manually changing the SSID thinking that would help based on a previous device with a different ISP but it shot up a warning saying it didnt want me doing that. So I left it alone.

- yes they are 5GHz compatible.

New Member

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5 Messages

2 years ago

I was able to change the SSID name however my devices are still struggling to connect. My ipad gave this error when connecting "If you network security is managed by Wi-Fi address (also known as MAC address, you may need to turn off private Wi-Fi address or modify your network settings."

is that a product of band steering not working?

ATTHelp

Community Support

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203.8K Messages

2 years ago

Thanks for letting me know of the message, @Devin_S!

 

View the section for iPhone, iPad, and iPod touch under the section titled Turn private address off or on for a network.

 

Give that a try and let us know if you still get that message!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

2 years ago

Unfortunately it still wont join. No error message now. I also notice that it sometimes doesn't even show up in the list of available networks.

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