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Ballabal

Tutor

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12 Messages

Wed, May 22, 2019 2:57 AM

BGW210 - Slow Wireless

Back in March, I changed my service to switch my landline to a digital phone. I also got upgraded to the 50Mbps Internet service. When the technician switched me over, I got a new router, a BGW210. I previously had an NVG589 which had good wireless coverage.

The BGW210 has weak wireless coverage. It is much slower than the old router for all of my computers. I do have to have my cordless phone base directly connected to it and thought that was the problem. The cordless phone base uses the 2.4Ghz band. I shut off the phone base and handset and disconnected it and still had slow wireless. 

I have a computer with a 5Ghz wireless network adapter and it was also slow. My main computer (desktop) was slow no matter which room I put it in. I got a 5Ghz band wireless network adapter for it and still have problems with videos stopping/starting, slow page loading in my browser and just general slowness. I am pretty sure the problem is with the wireless because:
1 - I did not have this slowness until I got the new router with my change in service,
2 - I connected the desktop directly to the router with a Cat5e cable and had fast speeds. This is not practical because I had to have it on the floor of the living room to do this.

Do I need my BGW210 replaced or do I need to buy my own wireless router and connect it to the BGW210?

Thanks in advance.

Responses

Brand User
ATTHelp

Community Support

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127.4K Messages

a year ago

Hi @Ballabal!

Thank you for reaching out to us, we'd love to help with your internet concern. To get started, we suggest that Reboot your Router and then Check your internet speed to confirm what speed you're getting.


There are a few things you can do to improve your speeds. We also suggest that you view this Forum Support to get details on how to Improve Wi-Fi Connection and Wi-Fi Help to correct Slow Speed.

Let us know if this helps!


Yetty, AT&T Community Specialist





Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
gr8sho

ACE - Professor

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2.1K Messages

a year ago

@Ballabal 

If you can use an android device to run WiFi analyzer, it would help choose the best channels.   

The BGW210 will work best after a factory reset.  

It is possible the best course of action is in fact to get a new router. Those that use a title like home WiFi system will give good results.  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Ballabal

Tutor

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12 Messages

a year ago

Thanks for the answers. It is just that the old router worked great. don't know why he gave me a new one. That was really the only change that made things different. I will look at this over the holiday weekend when I am home. 

gr8sho

ACE - Professor

 • 

2.1K Messages

a year ago

@Ballabal 

if this is your first experience with 5GHz radio, it will take some getting used to.  Its effective range is shorter than 2.4GHz.  You could turn 5 GHz radio off to make the BGW210 work like the NVG589.  

What att did to deal with the range limitations is to offer an Airties mesh device to extend coverage and depending on the size of the dwelling could have multiples.  One router will not be able to deliver both speed and distance. 

Even with this setup, some have turned to other solutions, hence the original recommendation.  

Lastly, if a device like a PC can be wired, that is always the better choice. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Ballabal

Tutor

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12 Messages

a year ago

I looked at some of the suggestions about where to put a router, like not putting it near other electronic devices. My router is in the same shelf unit as the TV and Direct TV receiver. The router is connected to a dongle with a cable that connects to the Direct TV receiver. The cables are too short to move the router too far away. I have my cordless phone base a few feet from the router because due to cabling issues in my attic, the technician could not connect to the cable where the phone used to be (kitchen). It connects directly to the router. The phone uses the 2.4Ghz band and could cause conflict with the computers using the 2.4Ghz band. That is why I got a 5.0Ghz band adapter for my computer. However, it still gets slow.

I still don't get all 5 of the bars for the signal like I got with the old router. I have tried rebooting and power cycling the router for the past week and a half. It has not gotten better. Some web pages take over 30 seconds to load and videos stop. It seems to be slowing down more.

My house is about 2300 square feet and is one level (no upstairs). The router is in the living room which is about at the center of the house. This house is almost 20 years old so it was not made with network connectivity in mind. The PC having problems is less than 20 feet away from the router. The other computers have issues also. To connect a cable directly to the PC in the master bedroom, I would need at least 30 feet of cat5e cable to route it around the wall and under the carpet but it would still stick out where the wooden floor is. As for the other bedrooms and office, it would be too hard to run network cables over there. Some of my friends suggested that I get a mesh router, which I may have to do. Just wish I could have kept the old router. I am trying to find an economical way to fix this.

gr8sho

ACE - Professor

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2.1K Messages

a year ago

@Ballabal 

Hello,  Please edit and remove the duplicate text.

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gr8sho

ACE - Professor

 • 

2.1K Messages

a year ago

@Ballabal 

While on your home network, point a browser to 192.168.1.254 , click on Diagnostics and then Speed Test, and run the test to ensure you are getting the correct speeds for your tier of service.  I would disconnect all devices except the one you're using to perform the test.

 

If successful, with all devices still disconnected, use the PC with the wireless dongle and perform a speed test.  speedtest,net is a good one to use.  If the problem is still present, I'd try with a wired connection and also placing the computer near the router to see how each of those work and to determine what a normal condition for each should be.  I would expect a single hardwired connected computer to test properly at full speeds.  A single recent vintage smartphone testing right next to the router should likewise get advertised speed.  As an example, my 75/20M service here will see 90/22 for wired. and about 76M/20M for a wireless connected iPhone X.

 

The gateway has a manual control for which 5GHz channel to use.  The default is automatic.  As a blind test, I would set the channel manually to 149 first and see if the results change.  A better way would be to use an Android device and run WiFi Analyzer to scan the frequency spectrum to see if anything is interfering or overlapping with what you're using.  From there it would just be a matter of picking a clean channel.

 

The 2.4GHz stuff won't interfere with your 5GHz devices.

 

Let us know results and then can continue.

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Ballabal

Tutor

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12 Messages

a year ago

Last night, I lost internet access completely. I reset the router and rebooted the PC to get it back. Didn't know what caused it.

I tried the speed test on the BGW210 first. Download was 57.934 Mbps and upload was 11.364 Mbps. This is right because my service is the Internet 50 option. Using the speedtest.net on the PC with the 5.0GHz wireless adapter the download speed was 39.49 Mbps and upload speed was 10.36 Mbps. With the PC directly connected to the router using a cat5e cable, the download speed was 54.70 Mbps and the upload speed was 10.31 Mbps. I could not install the speed test app on my smart phone because I did not have enough space on it. However when I moved around the house with Wi-Fi enabled, it also showed less bars in all bedrooms and by the front door. My laptop with the 2.4GHz wireless adapter is also slow. However it is an older model and it may be having issues.

As for now I will use the 50ft cat5e cable to connect my desktop. Money is tight and the cable is alot cheaper than buying a wireless router. however, I am still getting intermittent slowness on videos, or they just stop, but it does not happen as often.

gr8sho

ACE - Professor

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2.1K Messages

a year ago

Okay, that’s fine.  The results are not altogether different than what most of us see. One additional cheap bandaid you could try is getting an Airties from ATT  to help deliver more coverage.  You get 30 days to try it for free.  

I wont sugar coat this though.  I had to give up on the router function of the gateway and put all of my home network traffic on to an Orbi.   

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Ballabal

Tutor

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12 Messages

a year ago

I guess I will stay with the direct cable connection for now. I have to be cheap about things until I get a job and the cable only cost 11 dollars. Some of my friends ended up buying stronger wireless routers or set up mesh networks. BTW: the other night when my Internet access failed, my neighbor said hers failed too and she saw an AT&T tech over by the little brick building with the switches. I guess the whole neighborhood felt it.

New Member

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3 Messages

@Ballabal These BGW210 s have bad router. Just buy your own router and connect to one of the LAN ports. That will solve the issue. Ask ATT for elimination of equipment rent charge as their equipment is incompetent and impotent. They are the only company that violates freedom of the customers to choose their equipment and FORCE them to rent one from them. I see a law suit against them coming in near future for such despicable treatment of customers.

(edited)

gr8sho

ACE - Professor

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2.1K Messages

a year ago

Okay.  

There are other threads in here that talk about WiFi and in particular with respect to more sensitive connections such as WiFi calling where we needed to move to personal router. 

And of course wired connections are always preferred.  

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