BGW210 Internet Fail With Certain Devices and Apps
We have at least 2 desktop PCs (hard-wired Ethernet, Win 7 and Win 10) that, generally when running certain large file download apps (Amazon Audible, Vimeo video, etc.), will cause the ATT Internet service to shut down (both wired and wi-fi). When Internet service is shut down, the BGW210 green lights remain "on" and the Win 7 and Win 10 lower right hand corner indicators show good Network with Internet. The Internet service remains technically "good," but it's almost like it's being throttled back by ATT at a central server.
My wife uses her wired desktop M-F for work, and generally never experience a problem, but she never does big-azz downloads like me. It's typically only on weekends when I'm home using my two desktops that we see the problem. After we experience this Internet system shut down, unplugging the RJ45 from the "triggering machine" will generally after a short while, cause the Internet service to resume to normal.
ATT technicians have been out, replaced modem twice, changed local ports, inspected and improved physical lines, etc.. They say "it's your equipment causing the Internet service to lock up." But our network itself (NAS, printers, etc.) all continue to work fine -- the home network is always fine. It's only the ATT Internet service that fails, so I'm not convinced it's "our equipment" that's fundamentally causing this. Certain apps on certain equipment clearly trigger this problem, but that doesn't mean the equipment or app is the root problem. Using a download app should -not- cause Internet delivery to fail.
Anyone else have this oddball issue or something like it?