jaredb's profile

Contributor

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1 Message

Tue, Jun 24, 2014 11:44 AM

BEYOND UNACCEPTABLE

First off,

I have never been late on any bill.$51.00 on time,every month,all the time.For the last 12 days I have been without at&t internet, and I have been unable to use my wifi for ipads,iphones,dish network on demand features,spotify,xbox live, blu ray player nothing!! I have been forced to use my data on my cell phone plan and I will be exceeding that 6gb limit in a matter of days if not today by having to use this forum to plead for help. There have been two technicians sent to resolve the issue.The first one,replacedthe router,and left a checklist saying that everything was working fine,however that was not the case it still said "unable to join network." So I had to call and reschedule again to get an issue resolved that should have been fixed already,all te while,still not having internet connectivity..so tbey sent another technician out yesterday,who i willingly allowed to go in my house while i was not thereto fix the issue.he left a box with the router that was just replaced by the first technician,and wrote on the box "you are good to go." so now im on my third router,have talked to cs atleast 5-6 times,and they say "there may be an issue with the lines." WHY HAVENT THEY CHECKED THAT THE LAST 2 times theyve been to my residence?! Im going out of town tommorow morning so when i return that will be atotal of 18 days with no internet connection.UNACCEPTABLE.The technicians manager hasnt returned my call/voicemail,this website is ridiculously hard to find out how to file a complaint,and no one is taking ownership of resolving the issue!! I am dissapointed in the service,and the lack of ownership on the part of the at&t "team" as a whole.I willbe disconnecting this service when I return from my trip and will never make this mistake again.
ms_unicorn

Former Employee

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4.9K Messages

8 y ago

Hello, jaredb!


Thanks for posting. I'm so sorry to hear that your internet service is still down. We would appreciate the opportunity to look into this and remedy the situation, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corne of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Constructive

Employee

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27.9K Messages

8 y ago

Thiss is probably a stupid question but did you change the wifi info on the devices? network name password? you didnt mention the type of modem you have, that would be a great help in troubleshooting your issue

Contributor

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3 Messages

5 y ago

They are awful and calling them is a waste of time.

 

Constructive

Employee

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27.9K Messages

5 y ago

@JimBaryou do realize this post is 3 years old

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