Battery back up for NVG599?

I thought the NG599 had a built in battery?  Are you saying that the battery needs to be replaced?

No, there is a slot in the bottom that opens that you insert a lithium battery.  It's the same battery that goes in the NVG589 RG, apparently.  The battery itself is removable.  The tech just stated he didn't have any on his truck and to call customer support and they would get me one.  Greg stated otherwise. 

Yes, I have a NVG589.  The battery goes inside the RG.  

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@jlm2015 wrote:

No, there is a slot in the bottom that opens that you insert a lithium battery.  It's the same battery that goes in the NVG589 RG, apparently.  The battery itself is removable.  The tech just stated he didn't have any on his truck and to call customer support and they would get me one.  Greg stated otherwise. 

 

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Click the ATT Uverse Care link in my signature below, send the PM, explain your missing 589 RG battery situation.  They should be able to provide you one w/o making you buy one.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
__________________________________________________________

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Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
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I Call It Like I See It, Simply a U-verse user, nothing more

Thanks, I'll take that route and see what happens.  Thank you for your assistance. 

I heard, that RG with a battery UPS don't let receive and apply new software versions and that's the reason THEY ARE NOT INSTALLING batteries. That sounds very, but very weird.

I went ahead and bought an external UPS, and guess what, my Internet went from 15Mb to 8Mb. I guess UPS introduces some "noise". I removed the UPS and went back to 15Mb.....(I was using a WIreless laptop). I guess I will be returning a UPS.

Bottom line, NO UPS, NO BATTERY.

Can someone confirm that?

Just FYI....I had a battery with NVG589 but it only works for your phone line.  If power goes out, it does not provide wireless like the old 3801's did.  I didn't realize this until the first time power went out and my alarm system, which is ethernet to the router for monitoring, started beeping at me that it had lost connection.  With old 3801, alarm stayed monitored.  I wish they had brought this feature over for the new 589's and 599's. as I have no security system when power goes out now.

I was just upgraded to the NVG589 and there is a battery in it. I mentioned to the tech that I had recently purchased a cordless phone set with back up and I couldn't use it because the old NID system battery backup battery finally died after about 4 years. I don't know if the new modem had a battery in it or if she put one in there but I have a battery.

I found something more interesting.

The RG power supply prongs are the same size, not polarized.

I flipped over the power supply and now it keeps the speed. 15Mb......

Well, I will keep the UPS and do more testing.....

FYI the links to the manufacutures at att.com/batterybackup. do not work. I could not find anywhere on the Arris/Motorola Site to buy a battery. Same thing goes for the Pace website.