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jlm2015's profile

Tutor

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15 Messages

Sunday, July 26th, 2015 7:53 PM

Battery back up for NVG599?

So I had a tech come to my residence and upgrade my service to the 45mb internet and he installed the NVG599 RG.  He apologized and stated that he did not have one of the batteries for the RG on his truck, and that I could call customer support and they would ship me one.

 

I call customer supprt and wind up talking to some guy named Greg and he said AT&T does not provide the batteries any longer "as of a few weeks ago". 

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

I was under the assumption that if I had voice through uverse (which we do) that AT&T had to provide one of these batteries in case there was power outage and an emegency and I had to dial 911. 

 

Can any of the AT&T employees on this forum shed some light on the issue and tell me how to get a battery for my modem?  

 

Expert

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14.5K Messages

9 years ago

I thought the NG599 had a built in battery?  Are you saying that the battery needs to be replaced?

Tutor

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15 Messages

9 years ago

No, there is a slot in the bottom that opens that you insert a lithium battery.  It's the same battery that goes in the NVG589 RG, apparently.  The battery itself is removable.  The tech just stated he didn't have any on his truck and to call customer support and they would get me one.  Greg stated otherwise. 

 

Expert

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14.5K Messages

9 years ago

Yes, I have a NVG589.  The battery goes inside the RG.  

Expert

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20.4K Messages

9 years ago


@jlm2015 wrote:

No, there is a slot in the bottom that opens that you insert a lithium battery.  It's the same battery that goes in the NVG589 RG, apparently.  The battery itself is removable.  The tech just stated he didn't have any on his truck and to call customer support and they would get me one.  Greg stated otherwise. 

 


Click the ATT Uverse Care link in my signature below, send the PM, explain your missing 589 RG battery situation.  They should be able to provide you one w/o making you buy one.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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15 Messages

9 years ago

Thanks, I'll take that route and see what happens.  Thank you for your assistance. 

Mentor

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55 Messages

9 years ago

I heard, that RG with a battery UPS don't let receive and apply new software versions and that's the reason THEY ARE NOT INSTALLING batteries. That sounds very, but very weird.

 

I went ahead and bought an external UPS, and guess what, my Internet went from 15Mb to 8Mb. I guess UPS introduces some "noise". I removed the UPS and went back to 15Mb.....(I was using a WIreless laptop). I guess I will be returning a UPS.

 

Bottom line, NO UPS, NO BATTERY.

 

Can someone confirm that?

 

 

Teacher

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21 Messages

9 years ago

Just FYI....I had a battery with NVG589 but it only works for your phone line.  If power goes out, it does not provide wireless like the old 3801's did.  I didn't realize this until the first time power went out and my alarm system, which is ethernet to the router for monitoring, started beeping at me that it had lost connection.  With old 3801, alarm stayed monitored.  I wish they had brought this feature over for the new 589's and 599's. as I have no security system when power goes out now.

New Member

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25.7K Messages

9 years ago

I was just upgraded to the NVG589 and there is a battery in it. I mentioned to the tech that I had recently purchased a cordless phone set with back up and I couldn't use it because the old NID system battery backup battery finally died after about 4 years. I don't know if the new modem had a battery in it or if she put one in there but I have a battery.

Mentor

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55 Messages

9 years ago

I found something more interesting.

 

The RG power supply prongs are the same size, not polarized.

 

I flipped over the power supply and now it keeps the speed. 15Mb......

 

Well, I will keep the UPS and do more testing.....

 

 

Scholar

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186 Messages

9 years ago

FYI the links to the manufacutures at att.com/batterybackup. do not work. I could not find anywhere on the Arris/Motorola Site to buy a battery. Same thing goes for the Pace website.

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