tjhart2010's profile



1 Message

Tuesday, January 27th, 2015 1:28 AM

Base for Pace/2Wire 3801HGV Router?

I need a base for my AT&T Uverse Pace/2Wire 380HGV router.


(I had to replace my Motorola DVR-receiver this month because it was no longer functioning properly. The Cisco unit is wider than the old one, so my router no longer fits where it was installed horizontally. My only other option is to install it vertically in the router's base. The installer took the base away after the initial installation last year.)


I asked a local "Home Solutions Manager" what my options were. He checked and said I'd have to have the whole unit replaced by a technician, which--I presume--might cost me, in time, inconvenience, and possibly dollars.


Just for laughs (1) I called Customer Support to ask if AT&T could send me a replacement base. It took some time to get the agent to understand my request and--after being put on hold three times--she told me AT&T couldn't do that and I should "make one."


Really? Is this AT&T's final answer?

Former Employee


4.9K Messages

9 years ago

Hello, tjhart2010!


Thanks for posting. We would be happy to review your account and explore some options for replacing the base, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.


You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.



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