Tutor
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10 Messages
ATT will not provide address to return equipment to disabled senior citizen who is home bound
ATT will not provide an address to return equipment.
UPS has asked ATT for a 3 way call to help get a pick up at my door, ATT refused the 3 way call.
I have no way to return the equipment other than by USPS and can not get an address.
Need an address, USPS will pick up at disability mailbox at the door.
ATT is not accommodating ADA law on their returns, UPS wants to help.
Please help.
skeeterintexas
ACE - Expert
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26.8K Messages
5 years ago
Have you asked for a return kit?
If we send you a return kit
https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1269070?gsi=m5Nf8EM
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stopbarking
Tutor
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10 Messages
5 years ago
ATT does not send labels or provide addresses for returns to disabled homebound people if they live near a UPS or FEDEX.
ATT refuses to provide an address so equipment can be returned via USPS who will pick up at the dorr..
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stopbarking
Tutor
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10 Messages
5 years ago
Giving up, but thank you.
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stopbarking2
Teacher
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19 Messages
5 years ago
They did sent USPS label finally - so grateful.
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