Skip to main content
AT&T Community Forums

New Member


2 Messages

Thu, Sep 24, 2020 3:10 PM

att wifi

we can not connect to wifi but connected to wired PC


Brand User

Community Support


136.4K Messages

a month ago

Let's see if we can get you back up and running, @moneydjose.




We see that you are having trouble connecting to your Wi-Fi, is this only with your PC or is it with any device?




We recommend that you optimize your Wi-Fi, so you can get the most out of it.




  • You can restart your gateway, because this will refresh the connection
  • Make sure you turn off the other devices when you are not using them
  • Try moving the gateway in a central location of your house or apartment


Also, we suggest that you use our Smart Home Manager Tool. This tool will let you check:


  • Line failure
  • Data usage
  • Wi-Fi extender necessity
  • Health diagnostics


Let us know if this helps.




Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question