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ATTHelp
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207.3K Messages

Tuesday, April 27th, 2021 8:58 PM

AT&T Wi-Fi Extender (AirTies 4971)

Tired of Wi-Fi dead zones? AT&T Smart Wi-Fi Extenders connect to your Wi-Fi gateway, creating a mesh network that extends your Wi-Fi signal to more areas of your home. You can stream music and videos with less buffering, on more devices, and in locations you couldn’t before. You can order one online.

If you already have one, but need another, the great news is that the AT&T Wi-Fi Extenders are backwards compatible. 

 

Check Wi-Fi gateway and extender compatibility

Smart Wi-Fi Extenders only work with compatible Wi-Fi gateways. The 4971 is compatible with the following gateways:
  • BGW320
  • BGW210
  • Pace 5268

Installation & Troubleshooting

Installation is super easy with Smart Home Manager. Visit the site or download the app, and follow the instructions for setup. If you still have questions about the install, get more information on our installation guide
 
If you notice issues with your Wi-Fi extender, the light on the front of your AT&T Wi-Fi Extender tells you what it’s doing and how it’s performing. Learn what each light means.
 
Finally, when you're ready to get connected, we have help for everything you may need to setup your Wi-Fi Gateways & Equipment.
 
 

David, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
tonydi

ACE - Guru

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9.5K Messages

1 year ago

Did you read what I wrote?  I answered your questions.

Unless you can find the secret place where they can be added to your account (if there actually is such a page), you'll need to call.

New Member

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3 Messages

1 year ago

I’ll chime in here as I recently spoke with a rep from ATT (called this number: 1 (800) 288-2020)

The extender can be ordered on the phone for $7 / month fee. This fee applies if you need just one “extender” or three+ to cover your residence. Flat fee no matter how many you need to get adequate coverage. ATT can see the quality of your connection to devices and recommend a quantity. You can also use your common sense.  

I put “extender” in quotes because in reality this is not an extender, it’s a hub that establishes a mesh network similar to Google Nest. I’ve opted for this because the upfront cost is minimal. With ever evolving tech it seems like it’s probably a break even situation if you going for top of the line equipment like Nest which is about $300 up for cost for only one “extender”. $7 / mo x 3 years = $252. That Nest may be obsolete tech in the next 3-4 years and the cycle repeats. Really depends on where your living and for how long & how many “extenders” you need. 

tonydi

ACE - Guru

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9.5K Messages

1 year ago

My understanding is that it's "up to three", not 3+ or how many you need to get coverage.

And your math works out but you're ignoring one other factor.  You'll discover what it is when you start having reliability issues with the AirTies. 😉

New Member

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3 Messages

1 year ago

Thanks for the correction on up to 3… misunderstanding by me.

I’m awaiting my AirTies. Should be in today or Monday. I guess we’ll see! I may be ending up with a 3rd party mesh system, but figured I’d give this a shot first. 

(edited)

tonydi

ACE - Guru

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9.5K Messages

1 year ago

I hear ya.  The nice thing is that you can just give them back if they don't work out.  I hope they do the job for you!

Travis_Lloyd

Mentor

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103 Messages

1 year ago

@Bobbybdubbs Please report on how it works after you get it installed. I was told that you could order one via the AT&T Smart Home Manager but thus far I haven't found a link there to do so...

Contributor

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4 Messages

1 year ago

I just order a couple via Live Chat on SHM app. We’ll see if they’re an improvement  over the 4920/4921 series. 
it appears you can connect it via Ethernet and use as a WAP. Hopefully this proves to be correct. 

New Member

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3 Messages

1 year ago

@Travis_Lloyd @tonydi 

Well... in classic ATT fashion, I call today because it has been 7 business days and still no extender, or tracking number emailed and no new shipment on my aftership account. The order for the extender was never fully executed. I thought I placed this order on Jan 23rd when speaking to a rep.

The rep I am speaking with today is working to execute the order. I repeatedly asked for AirTies 4971. She reads me the order number so I can track and I ask her for the 3rd time to confirm the extender model number... she tells me 4520... I cannot believe these people! Open your ears and listen to the customer! Told her I wanted written confirmation via email that AirTies 4971 will be shipped with tracking information. 

Now I am waiting for a call back from another department (was with tech support) for them to confirm the order with me.

Unbelievable! DO YOUR JOBS PEOPLE. Place the d*mn order when you say you're going to and follow up with written confirmation. It is the LEAST someone can do in any line of work. 

@ATTHelp get it together! and if you can't do that, at least make it right! Expedite my shipping... by the time this gets here it will be almost 3 weeks of sub par internet in parts of my house because of YOUR mismanagement. Totally unprofessional and unacceptable. 

(edited)

tonydi

ACE - Guru

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9.5K Messages

1 year ago

I'm not aware of any AirTies with that model number.  Maybe it's a number for a package of 2 or 3?  Or who knows what AT&T's internal numbering system is, that could just be what their inventory system calls the 4971.

You're getting all worked up over this so I hope you won't be disappointed by the performance of the AirTies, both in speed and in how devices interact with them.

Travis_Lloyd

Mentor

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103 Messages

1 year ago

@Bobbybdubbs  Well here's "proof of life" that they actually exist, although for who-knows-what unfathomable reason AT&T has chosen to "rent" them rather than sell them. A U-verse installer that I just had a conversation with last week confirmed this. He said they were "available only through the company via order" and carried (he thought) an additional $5.00 a month charge. They can also be ordered thru the AT&T Smart Home Manager; I've just used that option to order a couple for 1 of my clients; sounds like there's an endless wait for them now, though. Keep us posted when yours arrive, please!  Here is the elusive AT&T AirTies 4971 Smart Wi-Fi Extender

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