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ATTHelp
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171.6K Messages

Tue, Apr 27, 2021 8:58 PM

AT&T Wi-Fi Extender (AirTies 4971)

Tired of Wi-Fi dead zones? AT&T Smart Wi-Fi Extenders connect to your Wi-Fi gateway, creating a mesh network that extends your Wi-Fi signal to more areas of your home. You can stream music and videos with less buffering, on more devices, and in locations you couldn’t before. You can order one online.

If you already have one, but need another, the great news is that the AT&T Wi-Fi Extenders are backwards compatible. 

 

Check Wi-Fi gateway and extender compatibility

Smart Wi-Fi Extenders only work with compatible Wi-Fi gateways. The 4971 is compatible with the following gateways:
  • BGW320
  • BGW210
  • Pace 5268

Installation & Troubleshooting

Installation is super easy with Smart Home Manager. Visit the site or download the app, and follow the instructions for setup. If you still have questions about the install, get more information on our installation guide
 
If you notice issues with your Wi-Fi extender, the light on the front of your AT&T Wi-Fi Extender tells you what it’s doing and how it’s performing. Learn what each light means.
 
Finally, when you're ready to get connected, we have help for everything you may need to setup your Wi-Fi Gateways & Equipment.
 
 

David, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 m ago

Will I be able to purchase the AirTies 4971 in order to extend the BGW320-505 gateway/router or is this a lease only device?  

ATTHelp

Community Support

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171.6K Messages

2 m ago

We are here to answer any questions that you have about the Wi-Fi extender, @.

 

You should be able to purchase the extender outright. If you go to Order One Online at the top of the article, you can get started.

 

You can also use the Smart Home Manager App to order a Wi-Fi extender. After you log in, you can check your home network Wi-Fi coverage and there should be a message that pops up about the Wi-Fi extender if you need one.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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2 Messages

2 m ago

Thanks!  The link says 'Not Available' and the app pushes me into a $7/mo plan.  I'll give it more time.  These are pretty new gizmos.  

ATTHelp

Community Support

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171.6K Messages

2 m ago

@Sheenwater.

 

Thanks for the update and we are happy that our response was able to help you out.

 

If you have any other questions or concerns in the future, or need any help ordering a Wi-Fi extender, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

New Member

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1 Message

23 d ago

Marc,

Pointing us to useless, outdated and inaccurate web pages is not helpful.

When you click on the "Order One Online" link, it takes you to an ordering page for an unavailable product.  Besides, the product shown on that page is the AirTies 4921.  Basically, you are telling us the AirTies 4971 Wi-Fi 6 Tri-band product is NOT AVAILABLE.

Do you have an estimated date when it will be available?

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