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ATTHelp
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200K Messages

Tue, Apr 27, 2021 8:58 PM

AT&T Wi-Fi Extender (AirTies 4971)

Tired of Wi-Fi dead zones? AT&T Smart Wi-Fi Extenders connect to your Wi-Fi gateway, creating a mesh network that extends your Wi-Fi signal to more areas of your home. You can stream music and videos with less buffering, on more devices, and in locations you couldn’t before. You can order one online.

If you already have one, but need another, the great news is that the AT&T Wi-Fi Extenders are backwards compatible. 

 

Check Wi-Fi gateway and extender compatibility

Smart Wi-Fi Extenders only work with compatible Wi-Fi gateways. The 4971 is compatible with the following gateways:
  • BGW320
  • BGW210
  • Pace 5268

Installation & Troubleshooting

Installation is super easy with Smart Home Manager. Visit the site or download the app, and follow the instructions for setup. If you still have questions about the install, get more information on our installation guide
 
If you notice issues with your Wi-Fi extender, the light on the front of your AT&T Wi-Fi Extender tells you what it’s doing and how it’s performing. Learn what each light means.
 
Finally, when you're ready to get connected, we have help for everything you may need to setup your Wi-Fi Gateways & Equipment.
 
 

David, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Travis_Lloyd

Mentor

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103 Messages

8 m مضت

@Bobbybdubbs Please report on how it works after you get it installed. I was told that you could order one via the AT&T Smart Home Manager but thus far I haven't found a link there to do so...

Contributor

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4 Messages

8 m مضت

I just order a couple via Live Chat on SHM app. We’ll see if they’re an improvement  over the 4920/4921 series. 
it appears you can connect it via Ethernet and use as a WAP. Hopefully this proves to be correct. 

New Member

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3 Messages

8 m مضت

@Travis_Lloyd @tonydi 

Well... in classic ATT fashion, I call today because it has been 7 business days and still no extender, or tracking number emailed and no new shipment on my aftership account. The order for the extender was never fully executed. I thought I placed this order on Jan 23rd when speaking to a rep.

The rep I am speaking with today is working to execute the order. I repeatedly asked for AirTies 4971. She reads me the order number so I can track and I ask her for the 3rd time to confirm the extender model number... she tells me 4520... I cannot believe these people! Open your ears and listen to the customer! Told her I wanted written confirmation via email that AirTies 4971 will be shipped with tracking information. 

Now I am waiting for a call back from another department (was with tech support) for them to confirm the order with me.

Unbelievable! DO YOUR JOBS PEOPLE. Place the d*mn order when you say you're going to and follow up with written confirmation. It is the LEAST someone can do in any line of work. 

@ATTHelp get it together! and if you can't do that, at least make it right! Expedite my shipping... by the time this gets here it will be almost 3 weeks of sub par internet in parts of my house because of YOUR mismanagement. Totally unprofessional and unacceptable. 

(edited)

tonydi

ACE - Guru

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7.3K Messages

8 m مضت

I'm not aware of any AirTies with that model number.  Maybe it's a number for a package of 2 or 3?  Or who knows what AT&T's internal numbering system is, that could just be what their inventory system calls the 4971.

You're getting all worked up over this so I hope you won't be disappointed by the performance of the AirTies, both in speed and in how devices interact with them.

Travis_Lloyd

Mentor

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103 Messages

8 m مضت

@Bobbybdubbs  Well here's "proof of life" that they actually exist, although for who-knows-what unfathomable reason AT&T has chosen to "rent" them rather than sell them. A U-verse installer that I just had a conversation with last week confirmed this. He said they were "available only through the company via order" and carried (he thought) an additional $5.00 a month charge. They can also be ordered thru the AT&T Smart Home Manager; I've just used that option to order a couple for 1 of my clients; sounds like there's an endless wait for them now, though. Keep us posted when yours arrive, please!  Here is the elusive AT&T AirTies 4971 Smart Wi-Fi Extender

tonydi

ACE - Guru

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7.3K Messages

8 m مضت

It's a $7/mo charge to rent them but you can get two or even three and it's still $7 total. 

No mystery why they want to rent them to you.....$7x12=$84 a year, ad infinitum, for what used to be a one time $50 purchase.

Doesn't look like Amazon (well, whoever it is that is selling them on Amazon) has any right now.

New Member

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2 Messages

5 m مضت

As a new AT&T Fiber Internet customer, this is all very disappointing news. From the poor support, to having to rent something as simple/basic as a Wi-Fi Extender.

So far, I have been happy, overall. What brought me here is the need for a compatible extender, as I have connectivity issues in the furthest reaches of my home. I am using the BGW 320-500. I like it.

That said, it does not push the signal as far as my six year old Linksys. I did not have this issue before switching to AT&It's equipment. I know this is due to the way it handles 2.4 and 5.0 GHz. I would likely have to separate the two networks in the configuration. I really don't want to have to do that.

Finding out I have to rent equipment to technically fix a problem caused by their equipment... Not cool. Very much prefer to buy the product outright. I only need one and 7 bucks a month is an absolute rip-off.

New Member

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2 Messages

5 m مضت

Wow! Correction, and not a good one.

So, just ran the wi-fi signal test through the Smart Home Manager App. A Wi-Fi Extender was recommended for the previously mentioned weak area.

They want 10 bucks a month, plus tax, to rent an unspecified model. That's a(Edited per community guidelines)olutely nuts and geared towards people that do not know any better. This (Edited per community guidelines) one will keep me from anymore AT&T services, and honestly, has me missing some aspects of Cox.

Guess I will just have to configure their Wireless Gateway for IP Passthrough, and setup my old Linksys router, which provides a free solution to the AT&T caused issue.

(edited)

tonydi

ACE - Guru

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7.3K Messages

5 m مضت

Yes, they moved the fee to $10 not long after I posted my last comment.  I don't know for a fact if this changed, but before the price change that monthly fee covered "up to" 3 extenders.  These are the AirTies 4971 models.

No defense, because the AT&T gateways are all lowest common denominator devices that provide only the bare necessities, but I don't see any major ISP providing gateways that don't need help from third party routers/mesh/extenders.

All that being said, if you're going to have to spend money to get decent coverage and reliability, then look for something other than the AirTies.  They have multiple issues and just don't work all that well.

New Member

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11 Messages

4 m مضت

I am thinking of switching to AT&T. Will their gateway work with my existing TP-LINK RE450 AC1750 extender? Should I consider bridging my existing TP-LINK TL-WDR3600 N600 Wireless Dual Band Gigabit Router to the AT&T gateway to use it as an "extender?

JefferMC

ACE - Expert

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29.8K Messages

4 m مضت

You can do that.  Or you set up the AT&T Gateway to put your Router in IP passthrough mode and leave your router in control of your home networking.

New Member

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11 Messages

4 m مضت

JefferMC, 

Per your suggestion does the AT&T gateway connect to my router via ethernet or wifi?

New Member

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2 Messages

2 m مضت

I purchased an used AirTies 4971 from ebay. Cannot connect it my BGW320-505 with the smart home manager app. Does it work if I bring my own extender with ATT fiber?

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