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BrokenPerson's profile

Contributor

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3 Messages

Sun, Nov 12, 2017 12:56 AM

Att Uverse losing 58% of data during "2nd hop. WINMTR Any help or thoughts? Internet Connectivity h

Win 10 x64 v 1709

i5, 8mb WIRED computer.  No other active connections or things "inbetween".

 

I've been having problems for months, I believe too many to sum up here.  Essentially I was having issues with World Of Warcraft.  I spoke to one of their technicians.  They had me run WINMTR.  I do not really understand what it does, I used the IP they provided me with to "connect to there server".  The technician told me there was a problem with a connection to my ISP (ATT UVERSE) the connection was potentially throttled, the problem occurs after I am connected for a bit.  It was taking 4.9 seconds 4980ms (or something) and it should not take that long at all.  I touched base with ATT a while ago, they said the connection was 100% functional with no throttle.  Does the above graph make sense to anyone, what can I do to address this?  This was all the data I sent to the WOW (Warcraft ) tech and that is basically what they told me,  I was told over 1/2 of my data was being lost 56%?

Contributor

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3 Messages

4 y ago

Did I post this in the right forum.

ATTHelp

Community Support

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172.4K Messages

4 y ago

Hi, 

I would suggest that you remove the post since it has some secure info which you probably do not want to share with everyone. As for you lossing half your bandwidth, that is incorect. Not all hops will respond and some only respond intermittently. There are many things thata come into play when you are addressing networking troubles. Connecion type, site/server, how many devices connected and actively using the connection, the hosting site/server, are just some of things that come to mind. This link https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1010095 may offer some more insight 



Tony–AT&T Community Specialist

Contributor

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3 Messages

4 y ago

This is a standard home PC.  The router is directly connected to it. There is nothing fancy here. This computer is running Windows 10 x64.  My daughters laptop is "on" the network, though it has been off and not connected for weeks.  I am not a technician though I am 100% confident I am experiencing connectivity issues.  I know my daughters laptop is not taking any resources because it has been sitting here at my feet 🙂  I am seeking general troubleshooting tips and advice to further diagnose my problem.  I do not know what to do, I am hoping someone cares :). I was told to contact my ISP with that data, to take a look at it and consider it.  There is some type of fairly serious problem.  I guess I will delete the post in a few moments but then I am 100% stuck.  I just need some help here.  I do not know how to effectively articulate the potential problem over the phone, so I am posting here.  I assumed others might be able to help me as well.  While I am not a tech, I understand basics about the link you provided me with.  Something is going on though which I can not understand.  

ATTHelp

Community Support

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172.4K Messages

4 y ago

Something you can post would be the issue you are experiencing, speed test you are getting, if you know the server you are trying to connect to while gaming, you can also run a trace route to that server to see the hops and ping rates This will provide a general bases for others to look into. I do suggest blocking out your personal IP in any images or data you post to protect your privacy and security 

Tony–AT&T Community Specialist

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