AT&T Tech Says I Need A New Modem for Faster Speed... Do I?
Hello all. First post here 🙂
So after years of a max of 3Mbps service in my area, today I received an email that now -Max Plus 18Mbps was available. I placed an order... and immediately lost all internet on my NVG510 modem.
I called tech support and the very nice woman there tried stepping me back down to "Elite 6Mbps". It worked and internet returned. She then tried 18Mbps and then 12Mbps and each time the service went dead again.
She said that I "might" need a new modem in order to get the 12Mbps and 18Mbps speed, but she wasn't sure. So I just left on the 6Mbps plan (even though I only actually get a very slow actual 3.5Mbps)
I tried contacting tech support later via online chat and was *assured* by a tech support guy that a new NVG589 or NVG599 "modem replacement will fix this for sure"(his words)
I pay no monthly fee for my old NVG510 since it was under AT&T's old terms. But if I try the new NVG589 or NVG599, I will be required to pay the new $7/month equipment fee.
So since you all seem much more knowledgeable than both tech support people I talked to - Does that sound correct?
Will the new modem allow me to get the 12Mbps - 18Mbps speeds?
For obvious reasons, I don't want to be stuck for a monthly equipment fee on a new modem that doesn't allow me to get any faster speed.