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6.7K Messages

Mon, May 8, 2017 6:32 PM

AT&T Smart Wi-Fi Extender - AirTies 4920

AirTies.pngAccessing your Wi-Fi in every part of your house is no longer a problem with the The AirTies 4920!  The AT&T Smart Wi-Fi Extender helps get a wireless signal to more areas of your home, giving you a better Wi-Fi experience to do what you want, where you want. 

 

Interested? Order the AT&T Smart Wi-Fi Extender Now! Wondering how it works? Check out our information below! 

 

How it Works

The AirTies connects to a compatible modem, 5268AC or BGW210, and expands the range of your Wi-Fi connection through all areas in your home using Band Steering. Wondering what Band Steering is? We have you covered, just read below! 

 

What is band steering?
Band Steering is a technology that detects devices capable of the 5GHz and 'steers' them to that frequency, leaving the more congested 2.4GHz band and joining the higher capacity 5GHz band.
In a standard environment, most devices just connect to the optimal connection at the time, and stay on that connection. With band steering, compatible devices connect to the frequency providing the highest speed and best connection which minimizes network congestion and frees up the air waves, giving you the fastest connection available.The network name and password must match on the 2.4Ghz and 5Ghz network.

Band Steering.png

 

What is needed for band steering to work?

  • An AT&T compatible gateway:
    • BGW210
    • 5268AC
  • Single SSID: The SSID name, security type, and settings must match on both the 2.4GHz and 5GHz connection

Reasons to use band steering

  • Forces connection over to the less congested 5GHz network. 2.4GHz connection is the primary band for most older devices
  • Faster connections over the 5GHz connection
  • 5GHz offers wider, non-overlapping channels

Things to Know

  • Band Steering is like adding a fast lane for your Wi-Fi devices
  • New customers 12Mbps and higher will have this capability upon release
  • Requires Gateways from AT&T models 5268AC or BGW210
  • No action required by customer, the upgrade will occur automatically
  • AT&T’s fastest Wi-Fi network allows you to stream, download and surf on your favorite devices at the same time, worry free. As your internet needs evolve to include more devices, computers and smart appliances in the future, so will the AT&T network.

 

David, AT&T Community Specialist 

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 Attachments

Responses

192kHz

Employee

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540 Messages

2 years ago

They are going to be adding AirTies support to the 599. 

I can't recall the roll out dates, and I also can't find the email about it! As with all updates though they don't hit every modem all at once, they do it in waves.

 

Just doubled checked my 599, it's running firmware version 9.2.2h3d14. Which if memory serves is what it's been on for a while. Though I could be wrong, I don't check it often.

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
gr8sho

ACE - Professor

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2.1K Messages

2 years ago

That firmware is fairly recent IIRC.  Probably the best one I've seen and yet seemingly buggy in terms of keeping track of wireless devices.  I do like the 599. Best RG I've had during the 7 years with the service.

 

However, compared with Xfinity's router, it pales in comparison. They can deliver full bandwidth on wireless and i can't get anywhere close with the Arris. 😡

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

Band steering does not work AT ALL on this device, I spent the whole sunday trying to figure why my 2.4 only devices could not connect and it never connect to this Wi-fi extender. I had to revert my installation to my cranky but working other brand of wi-fi extender. Problem is that with the firmware installed on this device in November 2018, there is ZERO setting you can change to eventually fix any connectivity issue as there is absolutely no setting available in the internal web server. I guess I will have to split my 2.4 and 5 Ghz networks in order to get it working which is a shame for a so called "plug-and-play". Why is AT&T selling a product which has ZERO support even on the manufacturer official webpage?

Tutor

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6 Messages

2 years ago

I have the BGW210-700 gateway with my U-verse. When it was set up by installer, the SSID name on 5G was the same as 2.4G WITH "_5G" added to end. Should that be changed to match the 2.4 GHz to allow for the steering or was this applicable to the Airties 4920 (SSID matching the gateway names, security and settings).

Employee

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98 Messages

2 years ago

@Xwfb108, in order for the AirTies 4920 device to function properly as a mesh node, the 2.4GHz and 5GHz Wi-Fi settings (SSID, passcodes, authentication types, etc.) must be the same.  Prior to these devices, many technicians would split the two Wi-Fi instances so the customer could manage their connected devices.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

I installed it and the Wireless works wonder. BUT when i plug on my stationary, use the cord and plug it in to the airties that are not directly plugged to the router. SO Stationary-Cord-AirTies-Wireless to My BaseAirtie-cord to- Roter.

 

I have HUGE latency on the stationary but not on the wireless laptop that i have in the same room. Yes i changed cable, 5 different and it works fine when i plug it directly in to the router (but that is 12 meters away, so not even different floors) but i dont want a cable thru my room so thats why i bought this. But i thinkin of putting it on loss account and use the cable direct to my router since the Huge latency. And before you reply, think about that my laptop that are connected to the same airtie that my statinary is connected to (thru cable) do not have latecy. Speed is also heavily reduced.  I Sure would like help.

Contributor

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3 Messages

a year ago

I installed it and the Wireless works wonder. BUT when i plug on my stationary, use the cord and plug it in to the airties that are not directly plugged to the router. SO Stationary-Cord-AirTies-Wireless to My BaseAirtie-cord to- Roter.

 

I have HUGE latency on the stationary but not on the wireless laptop that i have in the same room. Yes i changed cable, 5 different and it works fine when i plug it directly in to the router (but that is 12 meters away, so not even different floors) but i dont want a cable thru my room so thats why i bought this. But i thinkin of putting it on loss account and use the cable direct to my router since the Huge latency. And before you reply, think about that my laptop that are connected to the same airtie that my statinary is connected to (thru cable) do not have latecy. Speed is also heavily reduced.  I Sure would like help.

 

The latency, except testing it with a program i also connected online game and when u poress a command it takes 0.5 to 1 second until game do the command

Contributor

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1 Message

a year ago

Is it possible to prevent a device or devices from connecting to the Extender?  And/or possible to disconnect a connected device from the Extender?  Step by step instructions or link to instructions are appreciated.

Employee

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98 Messages

a year ago

You can turn on your Guest Wi-Fi through the Smart Home Manager application (http://www.att.com/shm) and connect your specific device to this separate Wi-Fi instance.  While we don't recommend taking this action regularly for your personal devices, there are a few devices that don't cooperate well in a Mesh Wi-Fi setting so it may provide you some relief.

 

Go to Smart Home Manger>More>Network and you can enable your Guest Wi-Fi Network.  Please make sure that the name used for this network remains different than the Main Wi-Fi Network name (SSID).

 

I hope this was helpful.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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