Community Support
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6.7K Messages
AT&T Smart Wi-Fi Extender - AirTies 4920
Accessing your Wi-Fi in every part of your house is no longer a problem with the The AirTies 4920! The AT&T Smart Wi-Fi Extender helps get a wireless signal to more areas of your home, giving you a better Wi-Fi experience to do what you want, where you want.
Interested? Order the AT&T Smart Wi-Fi Extender Now! Wondering how it works? Check out our information below!
How it Works
The AirTies connects to a compatible modem, 5268AC or BGW210, and expands the range of your Wi-Fi connection through all areas in your home using Band Steering. Wondering what Band Steering is? We have you covered, just read below!
What is band steering?
Band Steering is a technology that detects devices capable of the 5GHz and 'steers' them to that frequency, leaving the more congested 2.4GHz band and joining the higher capacity 5GHz band.
In a standard environment, most devices just connect to the optimal connection at the time, and stay on that connection. With band steering, compatible devices connect to the frequency providing the highest speed and best connection which minimizes network congestion and frees up the air waves, giving you the fastest connection available.The network name and password must match on the 2.4Ghz and 5Ghz network.
What is needed for band steering to work?
- An AT&T compatible gateway:
- BGW210
- 5268AC
- Single SSID: The SSID name, security type, and settings must match on both the 2.4GHz and 5GHz connection
Reasons to use band steering
- Forces connection over to the less congested 5GHz network. 2.4GHz connection is the primary band for most older devices
- Faster connections over the 5GHz connection
- 5GHz offers wider, non-overlapping channels
Things to Know
- Band Steering is like adding a fast lane for your Wi-Fi devices
- New customers 12Mbps and higher will have this capability upon release
- Requires Gateways from AT&T models 5268AC or BGW210
- No action required by customer, the upgrade will occur automatically
- AT&T’s fastest Wi-Fi network allows you to stream, download and surf on your favorite devices at the same time, worry free. As your internet needs evolve to include more devices, computers and smart appliances in the future, so will the AT&T network.
David, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sean8102
Scholar
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148 Messages
6 years ago
Yeah I have not received a firmware update so far. Still on 2.33.1.4.544 as well and I've hit the check for updates button on the web GUI every once and a while but it says no newer version available. No big deal to me since everything is working fine, plus these types of updates are almost always staggered so it will update on its own at some point.
Currently sitting at 25 days up time and only reason that is not higher is because of a short power outage a while back.
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kelly_a
Scholar
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313 Messages
6 years ago
For anyone with the AirTies extender, firmware update 2.36.2.12.1005 should be available for download from the user interface. You may have the update already. I opted out of auto update because I wanted to know when the update installed, just in case there was an issue.
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Chiefsmack
Contributor
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1 Message
5 years ago
1.How many airties can you have on a single gateway?
2. Can/ Should they be hardwired to the router if posible?
3. Do they have Roaming controller built in?
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kelly_a
Scholar
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313 Messages
5 years ago
They recommmend no more than 3
Hard wired is definitely preferable when possible
Roaming is integrated, there’s nothing you need to do once the extenders are paired (pairing isn’t necessary if you’re using a wired backhaul)
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ArykMeyer
Tutor
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8 Messages
5 years ago
How do I name the 5ghz SSID different than the 2.4ghz?
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mookie86
Tutor
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7 Messages
5 years ago
I spoke with an AT&T rep yesterday who was going to send me a BGW210 gateway and the AirTies. I received the package today and it's the same gateway as my current on, NVG589. Did not bother setting either up, rather I called uverse support to tell them I received the wrong gateway. The rep checked with someone else and advised me multiple times that the AirTies would work with the NVG589. I have gone back to my office so I haven't tried the setup yet, has anyone had success using this with an NVG gateway? I'm worried that it won't work and the rep just said it would to get me off the phone.
TL;DR - I have an NVG589 and an AirTies and want to know if it'll work, when everything I read says it won't.
Thanks.
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JefferMC
ACE - Expert
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33.1K Messages
5 years ago
The AirTies will not work with the NVG589 or NVG599. Sigh. Call back. If you still don't get anywhere, please post back here and we'll try to get someone to help you.
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mookie86
Tutor
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7 Messages
5 years ago
Hey, so just an update on this. I worked with Att’s support via twitter and had a GREAT rep. He sent me an NVG599 yesterday after multiple check-ins. He spent hours investigating and assured me it would work with the AirTies. Got it today, and was up and running in 15 minutes. Home manager app had the AirTies setup in another 5 minutes, and we’re cooking with gas all over the house now.
So, the AirTies DOES work with the NVG599, at least in my scenario. Could be a YMMV type thing, but I’m stoked.
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JefferMC
ACE - Expert
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33.1K Messages
5 years ago
Okay, well, I suppose it will work as a simple extender. You will lose some mesh functionality, but that can probably be lived with.
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gr8sho
ACE - Professor
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4.5K Messages
5 years ago
I am very confused by this general topic. The latest update to the 599 now lists a number of my devices with connectivity type Mesh. I’ll post pics later if anyone is interested.
Makes no sense to me frankly and am going to factory reset. None of my devices should be connected as Mesh unless there’s some undocumented functionality I’m unaware of.
A range extender configured as access point works fine to ensure additional coverage for 5GHz frequency. In other words, I see no gaps in coverage.
Is it possible a range extender (eg. TPLink), is confusing the 599 in some way?
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