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6.7K Messages

Mon, May 8, 2017 6:32 PM

AT&T Smart Wi-Fi Extender - AirTies 4920

AirTies.pngAccessing your Wi-Fi in every part of your house is no longer a problem with the The AirTies 4920!  The AT&T Smart Wi-Fi Extender helps get a wireless signal to more areas of your home, giving you a better Wi-Fi experience to do what you want, where you want. 

 

Interested? Order the AT&T Smart Wi-Fi Extender Now! Wondering how it works? Check out our information below! 

 

How it Works

The AirTies connects to a compatible modem, 5268AC or BGW210, and expands the range of your Wi-Fi connection through all areas in your home using Band Steering. Wondering what Band Steering is? We have you covered, just read below! 

 

What is band steering?
Band Steering is a technology that detects devices capable of the 5GHz and 'steers' them to that frequency, leaving the more congested 2.4GHz band and joining the higher capacity 5GHz band.
In a standard environment, most devices just connect to the optimal connection at the time, and stay on that connection. With band steering, compatible devices connect to the frequency providing the highest speed and best connection which minimizes network congestion and frees up the air waves, giving you the fastest connection available.The network name and password must match on the 2.4Ghz and 5Ghz network.

Band Steering.png

 

What is needed for band steering to work?

  • An AT&T compatible gateway:
    • BGW210
    • 5268AC
  • Single SSID: The SSID name, security type, and settings must match on both the 2.4GHz and 5GHz connection

Reasons to use band steering

  • Forces connection over to the less congested 5GHz network. 2.4GHz connection is the primary band for most older devices
  • Faster connections over the 5GHz connection
  • 5GHz offers wider, non-overlapping channels

Things to Know

  • Band Steering is like adding a fast lane for your Wi-Fi devices
  • New customers 12Mbps and higher will have this capability upon release
  • Requires Gateways from AT&T models 5268AC or BGW210
  • No action required by customer, the upgrade will occur automatically
  • AT&T’s fastest Wi-Fi network allows you to stream, download and surf on your favorite devices at the same time, worry free. As your internet needs evolve to include more devices, computers and smart appliances in the future, so will the AT&T network.

 

David, AT&T Community Specialist 

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 Attachments

Responses

Tutor

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4 Messages

3 years ago

I got one of these today. My gateway was upgraded to a 5268AC last Saturday as the final diagnosis of some bad latency issues I was having. The new gateway is working great so far but it is in my basement next to the incoming DSL line. Two stories up in my house the connections for multiple apple tvs, laptops, rokus and iPhones were all working but sometimes a little slow. The gateway main page has a wifi signal strength indicator for each client so I could tell I needed a boost. 

 

For the setup, I followed the quickstart instructions. Power on the network extender (Airties 4320) and wait for flashing green lights. Rather than flashing, they went solid which didn't seem right. Just in case I did a reset using a paper clip but still no flashing after 3 minutes. 

 

Just in case it was just a documentation error, I continued as if they were flashing. Press WPS button on the gateway first and then the one on the extender. Some flashing ensues and eventually stops. Obviously I am looking for a way to check its status. I tried the iPhone app from AirTies (AirTies wifi) but it won't discover the device. I try a hardwired connection since the app mentions this as the first step. Still no auto detection.

 

Back to the gateway and look at the list of clients. There it is "Air4920" with an assigned IP address. Just for grins I hit the IP with a browser and there is a web console. No password but no real help apart from the ability to do a firmware update which I do without problem.

 

I try to figure out a solid way to know if it is working and which devices are going direct to the gateway and which to the extender. The only inference I can get to say it is doing its job is that some of the clients in the list from the gateway main page show Wifi as the connection type but show no signal strength indicator. I assume this means they are going through he extender. I get a mix of Wifi devices that show the symbol or not. They change sometimes too. 

 

Overall performance is very good for everything so I think I am good but it sure would be nice to be able to look at a console and see the actual working activity. Either a better Extender console or the iPhone app working as shown in the app store. Just in case it is relevant, I have an iPhone 6s for the app.

Tutor

 • 

4 Messages

3 years ago

I got one of these today. My gateway was upgraded to a 5268AC last Saturday as the final diagnosis of some bad latency issues I was having. The new gateway is working great so far but it is in my basement next to the incoming DSL line. Two stories up in my house the connections for multiple apple tvs, laptops, rokus and iPhones were all working but sometimes a little slow. The gateway main page has a wifi signal strength indicator for each client so I could tell I needed a boost. 

 

For the setup, I followed the quickstart instructions. Power on the network extender (Airties 4320) and wait for flashing green lights. Rather than flashing, they went solid which didn't seem right. Just in case I did a reset using a paper clip but still no flashing after 3 minutes. 

 

Just in case it was just a documentation error, I continued as if they were flashing. Press WPS button on the gateway first and then the one on the extender. Some flashing ensues and eventually stops. Obviously I am looking for a way to check its status. I tried the iPhone app from AirTies (AirTies wifi) but it won't discover the device. I try a hardwired connection since the app mentions this as the first step. Still no auto detection.

 

Back to the gateway and look at the list of clients. There it is "Air4920" with an assigned IP address. Just for grins I hit the IP with a browser and there is a web console. No password but no real help apart from the ability to do a firmware update which I do without problem.

 

I try to figure out a solid way to know if it is working and which devices are going direct to the gateway and which to the extender. The only inference I can get to say it is doing its job is that some of the clients in the list from the gateway main page show Wifi as the connection type but show no signal strength indicator. I assume this means they are going through he extender. I get a mix of Wifi devices that show the symbol or not. They change sometimes too. 

 

Overall performance is very good for everything so I think I am good but it sure would be nice to be able to look at a console and see the actual working activity. Either a better Extender console or the iPhone app working as shown in the app store. Just in case it is relevant, I have an iPhone 6s for the app.

kelly_a

Scholar

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313 Messages

3 years ago

I believe the AT&T version of the airties iPhone app is called Smarthome Manager. It connected to my at&t airties 4920 & 5286ac, but I haven’t played around much to assess the functionality. 

sean8102

Scholar

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98 Messages

3 years ago

Just to follow up on my experience after ordering one of these and having it for 2 months. I gotta say I'm extremely impressed. It really just simply just works. Setup was extremely easy, plug the extender into power, press WPS button on gateway and the extender. After a few seconds they will sync with each other, then unplug the extender, move it where you want it and plug it back in.

 

I was already getting pretty good coverage from my BGW-210, but I decided since this was so cheap for a mesh network I'd grab it. I set it up in the opposite corner of the house from the gateway. Now my phone and other wi-fi devices stay connected to the faster 5 Ghz network pretty much anywhere in the house because there is strong 5Ghz coverage throughout the house thanks to the extender. Best of all its been completely transparent. I never notice when there is a hand off between the gateway and the extender on my phone. I can be streaming video, browsing the web etc and walk from one end of the house to the other and the switchover from the gateway to the extender is seamless. No loss of wi-fi for a second or anything like that. Truly impressed with this little thing. Made a post over on DSL reports U-verse forums that this was on sell and there's a few pages of people saying they grabbed one and have been pleasantly surprised at how well it works.

kelly_a

Scholar

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313 Messages

3 years ago

I agree. I’ve had mine about that long and it’s been flawless - $35 well spent. I did have to power it off and back once after a series of closely spaced power outages we had from ice on the lines. Still can’t get it to update to the newest version of the sortware, which is reportedly available (according to the same post on DSLReports.com you reference). I’m still using v. 2.33.1.4.544, but without issue. 

sean8102

Scholar

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98 Messages

3 years ago

Yeah I have not received a firmware update so far. Still on 2.33.1.4.544 as well and I've hit the check for updates button on the web GUI every once and a while but it says no newer version available. No big deal to me since everything is working fine, plus these types of updates are almost always staggered so it will update on its own at some point.

 

Currently sitting at 25 days up time and only reason that is not higher is because of a short power outage a while back.

kelly_a

Scholar

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313 Messages

3 years ago

For anyone with the AirTies extender, firmware update 2.36.2.12.1005 should be available for download from the user interface. You may have the update already. I opted out of auto update because I wanted to know when the update installed, just in case there was an issue.

Contributor

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1 Message

3 years ago

1.How many airties can you have on a single gateway?

2. Can/ Should they be hardwired to the router if posible?

3. Do they have Roaming controller built in?

kelly_a

Scholar

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313 Messages

3 years ago

They recommmend no more than 3

Hard wired is definitely preferable when possible 

Roaming is integrated, there’s nothing you need to do once the extenders are paired (pairing isn’t necessary if you’re using a wired backhaul) 

Tutor

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8 Messages

2 years ago

How do I name the 5ghz SSID different than the 2.4ghz?

Tutor

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7 Messages

2 years ago

I spoke with an AT&T rep yesterday who was going to send me a BGW210 gateway and the AirTies. I received the package today and it's the same gateway as my current on, NVG589. Did not bother setting either up, rather I called uverse support to tell them I received the wrong gateway. The rep checked with someone else and advised me multiple times that the AirTies would work with the NVG589. I have gone back to my office so I haven't tried the setup yet, has anyone had success using this with an NVG gateway? I'm worried that it won't work and the rep just said it would to get me off the phone.

 

TL;DR - I have an NVG589 and an AirTies and want to know if it'll work, when everything I read says it won't. 

 

Thanks. 

JefferMC

ACE - Expert

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17.9K Messages

2 years ago

The AirTies will not work with the NVG589 or NVG599.  Sigh.  Call back.  If you still don't get anywhere, please post back here and we'll try to get someone to help you.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

2 years ago

Hey, so just an update on this. I worked with Att’s support via twitter and had a GREAT rep. He sent me an NVG599 yesterday after multiple check-ins. He spent hours investigating and assured me it would work with the AirTies. Got it today, and was up and running in 15 minutes. Home manager app had the AirTies setup in another 5 minutes, and we’re cooking with gas all over the house now.

 

So, the AirTies DOES work with the NVG599, at least in my scenario. Could be a YMMV type thing, but I’m stoked. 

JefferMC

ACE - Expert

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17.9K Messages

2 years ago

Okay, well, I suppose it will work as a simple extender.  You will lose some mesh functionality, but that can probably be lived with.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gr8sho

ACE - Professor

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2.2K Messages

2 years ago

I am very confused by this general topic. The latest update to the 599 now lists a number of my devices with connectivity type Mesh. I’ll post pics later if anyone is interested. 

Makes no sense to me frankly and am going to factory reset. None of my devices should be connected as Mesh unless there’s some undocumented functionality I’m unaware of. 

A range extender configured as access point works fine to ensure additional coverage for 5GHz frequency. In other words, I see no gaps in coverage.

Is it possible a range extender (eg. TPLink), is confusing the 599 in some way?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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