ATT MODEM KEEPS RESTARTING INTERMITTENTLY
I have been dealing with an issue since May or June of this year where my modem intermittently restarts. Several technicians have come out, who found various issues at different times, like bad errors on the line, wires on the outside box crumbling, bad signals to the main box, etc. They changed the modem, location of the modem, wiring, internal parts in the outside box, ensured the voltage was good, etc. to no avail.
A technician came last Sunday to fix the issue yet again. A few hours after he left, the modem restarted again. It restarted a couple times the next few days then yesterday (Friday) when it restarted in the morning, I'd had enough. I called ATT again and while talking to the agent, the modem rebooted itself. A technician came out within two hours (have to say, their dispatch was quick) checked everything and mentioned there were bad errors on the line. He did something at the main box, performed various checks and contacted other senior techs, but he was stumped.
When he left about 30 minutes afterward, the modem restarted again. I called him directly (at his request if this happened again) and he asked that we unplug the unit from the wall and plug it into our power cord. This worked until today (the next day) when the modem restarted again. There were no TVs on, no one was on the telephone, I was only using the Internet.
I really like ATT's programming and the bargain I negotiated with them last year. I have the U450 plan with 18mbps. I have had issues with their internet service since day one (four or so years ago) that technician after technician has tried to repair. I was finally was told a year or so ago that my house was at the end of the line. That is why I experience the slow internet speeds at times (like 1-2 Mbps). They ended up putting a couple wifi receivers in and hard connected my main laptop that I use for work, that finally somewhat stabilized the speed (at least it's not almost every week we receive the slow speed).
Anyone have an idea why the modem keeps restarting at various times?