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Friday, August 26th, 2016 8:28 PM

AT&T Modem is Randomly Resetting - Solutions & Things to Know

AT&T Service Intermittently Dropping? We have easy fixes!


Has your WI-FI or internet been going in and out? Are you experiencing slow speeds? Are you losing service? We have some helpful tips that should improve your wireless experience.

Bad Modem Environment Can Cause:

  •  Slow wired and wireless speeds.
  •  Loss of service
  •  Modem resets


Electronics, speakers, surge protectors, and location of the modem can impact speeds and services. Speakers are a major source of interference because of the magnet inside. If your environment resembles the image to the left, there is a good chance your services are being affected. Surge protectors can also cause resets. Plugging the modem into a wall outlet can resolve this.





Proper Modem Environment Can:

  •  Improve Wireless Speeds
  •  Improve Wi-Fi signal distance
  •  Prevent drops of service

We recommend:

  • Keeping the modem free and clear of electronics
  • Moving the modem off the floor and placing it on a hard surface
  • Plugging U-verse equipment into a wall outlet
  • Having the modem out in the open for proper air circulation

If the above does not help, feel free to check out our support center by clicking here.


ChrisZ, AT&T Community Specialist 


AT&T Customer Care

Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support


1.3K Messages

8 years ago

If the above does not help, feel free to check out our support center by clicking here.






1 Message

6 years ago

Thanks guys!!  can you please get ALL your GREAT services into...


Please ASAP ☺

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