sbumpusb2's profile

New Member

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11 Messages

Sat, Jun 4, 2022 8:07 PM

ATT issue connecting to Microsoft Teams and LinkedIn

Hi,

There is an issue with our AT&T connection. We cannot connect to certain sites such as Microsoft Teams and LinkedIn.

Other sites work just fine, but not those two. We tried connecting via a different WiFi away from home, and the sites loaded. They will not load at our home though.

ATTHelp

Community Support

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200.7K Messages

Il y a 4 m

Hello thekellysolomon, we're here to help with your mobile data connection inquiry.

 

Check to make sure that your data is turned on by going to your plan to activate usage.

  1. Go to Usage.
  2. Select Manage my data usage in the Usage section below the graph.
  3. Toggle Data Off or On for the device you want to manage.
  4. Select Save

We also suggest resetting the network settings by choosing your device to refresh connection to the network.

 

Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. 

 

Make sure your device has the most recent software updates to ensure you have the latest features. 

  1. Go to Device Support.
  2. Select or change the selected device brand and model.
  3. Scroll to More Device Help.
  4. Select Software updates if you see it. It only displays if there’s an available update for your device.
  5. Repeat the steps to check for software updates for a different device.

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

ATTHelp

Community Support

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200.7K Messages

Il y a 4 m

Thanks for clarifying that for us, @kanterej

 

Please answer the questions provided below to help us determine the root cause of things:

  • How long have you been experiencing this with your Microsoft services? This will help pinpoint what's going on.
  • What troubleshooting steps have you tried? We've shared some tips on this thread that may be helpful to you.
  • What's the make and model of your device? Sharing this information will allow us to come up with a more personalized solution for you.

We're looking forward to your response!

 

Sydne, AT&T Community Specialist

JefferMC

ACE - Expert

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29.9K Messages

Il y a 4 m

@kanterej you have replied to a thread in a forum for AT&T Wired Internet service.  Therefore the presumption will be that you're not talking about Mobile.  If you want the presumption to be Mobile, then post over there.

I tried to tell an earlier poster that they didn't have the same problem as OP (for the same reason) but they just argued with me.  You probably will too.

New Member

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2 Messages

Il y a 4 m

Hello this is Albert. I've had Att for years and for the last couple of months, LinkedIn, Office One Drive stopped working. 

I am trying to connect with the cellular network and it won't and says that I don't have a connection.

But today upon reading this I used my NordVPN account and were able to connect to these apps and websites.

When I connect to WiFi from my Wife's phone, it works, and she uses ATT too. Which is stupid. i use Android Samsung Galaxy S22 Ultra and she is using iPhone. I believe it is also about the device.

I can get into my account with her phone connected to cellular network.

This is really weird and i think there is something going on with ATT not allowing certain phones to access, certain apps/websites.

Please ATT fix this.

JefferMC

ACE - Expert

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29.9K Messages

Il y a 4 m

Reading: lost art.

New Member

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1 Message

Il y a 4 m

this is driving me crazy. So I cant connect to my onedrive or n e other microsoft app using att cellular. I can only connect to those apps or EVEN sites using a wifi network {which I dont have at home}. Its the same thing for my laptop using my att hotspot. I do not have a VPN. I have a samsung galaxy fold 3. I did a hard reset which worked for a few days! Due to this problem I can not watch my videos that are stored on the onedrive cloud with a bunch of other issues. after reviewing the comments from others its exactly what I expected, an issue with att network and microsoft and maybe even samsung., Hopefully u guys can get this up to IT and resolve the issue quick. 

JefferMC

ACE - Expert

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29.9K Messages

Il y a 4 m

I did a hard reset which worked for a few days!

That's very interesting.  Maybe it was coincidence.

Contributor

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9 Messages

Il y a 4 m

I have a Google Fi SIM and I used that in my S22 ultra for a few hours yesterday and had no connection issues while on my mobile connection. I put my AT&T SIM back in my phone and the connection to teams is lost within an hour or so. This is just a reminder that my connection to teams is fine for an hour or so on at&t and then it stops working. That's weird to me and makes this troubleshooting even harder.

Another weird thing is that I ran more traceroute tests yesterday and while on At&t mobile, I got a DNS error, unknown host https://teams.microsoft.com even though my team's connection was still active. From my layman's standpoint, that makes no sense.

New Member

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5 Messages

Il y a 4 m

@ATTHelp I have this same issue: cannot connect to Microsoft Teams and LinkedIn servers via cell signal. When I’m on Wi-Fi (even AT&T WiFi at home) there is no problem connecting. Have spent hours over last few months trying to get it resolved. Every time I call it’s the same routine- asking me to restart phone, reset network settings, etc. it’s very clearly a connection issue. I’ll probably just have to go back to T-Mobile or Verizon. AT&T has been a disappointment. 

(edited)

JefferMC

ACE - Expert

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29.9K Messages

Il y a 4 m

ACE can't break threads up, so I cannot split off this mobile discussion from the OP.  I thought about closing this thread, but that helps no one.  I thought about moving it to Wireless, but that doesn't help the OP.  Maybe a moderator will come along and break this mobile discussion away.

Until then...

@Jtriplett38 let me query you on this DNS situation.  You can establish a Teams connection while not on the AT&T Mobile network.  The teams.microsoft.com name resolves properly.  When you switch to the Mobile network, it continues to work for a while, then fails... probably at the DNS cache lifetime for teams.microsoft.com; connections that are already up (the translation was done while it was valid, and the connection to the IP address is maintained) continue to work.  Does this match your experience?  

If this is all the case, then we have a DNS issue to correct; the question then is who/how.  Are you familiar with the NSLOOKUP tool?

New Member

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5 Messages

Il y a 4 m

@JefferMC FWIW what you described above is pretty close to my experience except mine fails as soon as I switch to mobile network. Oddly enough, every once in a while it will load on mobile but probably 1 out of every 30 attempts. I asked my IT dept to reach out to Microsoft to see if I am indeed "blacklisted" and, if so, to request they "whitelist" my connection requests from the cellular network. I will update you if I get a response. I'm still happy to try any troubleshooting you suggest though- I'd like to get it resolved. Don't know exactly what to look for on NSLOOKUP...

ATTHelp

Community Support

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200.7K Messages

Il y a 4 m

Hello @laroderick280, we understand your frustrations with what you're experiencing regarding your one drive and Microsoft app. We want to help!

 

First, we want to confirm if you've tried these additional options towards troubleshooting:

  • Did you try resetting your network settings on your device? Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.
  • Did you try removing the specified apps from your device and re-installing? You may also try troubleshooting the apps by doing the following:
    Clear the cache:
      • 1. Swipe down from the Notification bar, then select the Settings icon.

        2. Scroll to and select Apps > desired app > Storage > Clear cache.\
    • Force stop an app:
      • From the Apps screen, select the desired app then select Force stop.
        Note: You will be prompted to select OK to confirm. 
    • Remove an app:
      • From the desired app page in the Play Store, select Uninstall.
        Note: You will be prompted to select OK to confirm. 

You may also need to check for app updates in the Google Play store.

  • From the home screen, select the Play Store app > Profile icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates. 

We'd advise for you to give these options a try and reach back out to let us know if this helped. 

 

Thanks for contacting the AT&T Community.

 

Lynn, AT&T Community Specialist

 

 

New Member

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8 Messages

Il y a 4 m

Why does purchasing a VPN app fix the ATT issues, that is the ONLY fix.  Please stop suggesting uninstalling apps, network resets, shuttting down devices, turning off data and back on, hard resets, dusting off sim cards, etc.  @ATTHELP BELIEVE ME, I TRIED ALL THESE A MILLION TIMES!!!  The only work around was installing a VPN while waiting on you to fix your backend issues or get new ISP for mobile data.

(edited)

JefferMC

ACE - Expert

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29.9K Messages

Il y a 4 m

Lynn, try not to be annoying, would you?

JefferMC

ACE - Expert

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29.9K Messages

Il y a 4 m

@ashilcoski , what I am thinking is running NSLOOKUP for teams.microsoft.com while connected to a network other than the AT&T mobile network to see how it responds, then switch to the AT&T Mobile network and see what NSLOOKUP teams.microsoft.com says then.

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