ATT issue connecting to Microsoft Teams and LinkedIn

@ATTHelp I've done that with no success. I'm not having signal issues. My phone works just fine on all other apps except these Microsoft apps.

We appreciate the update, @Jtriplett38. 

We've sent you a private chat to look into this further. We're looking forward to connecting with you!

Sydne, AT&T Community Specialist

Hello @Err0xx we're happy to help with tips on connecting to your Microsoft services. 

A Secure Wi-Fi VPN creates a tunnel for your data when you are using open Wi-Fi hotspot to help protect you during important tasks like email, financial transactions, browsing the web, or any online activity that you do not want to share.

We see you are working with our counterparts. In the meantime we'd recommend trying the following to resolve your Microsoft experience. 

• A Microsoft account is required to use One drive. Check that you are signed in to your personal One drive account. If you are unable to connect to the login page,
• Try clearing out the cache and cookies on the web browser and open the page again.
• AT&T provides limited support for non-AT&T products. You can reach the ProTech Support Call Center at 888.562.8662 for additional support.

We're here if you have any questions. Thank you for contacting AT&T Community Forums.

Alasani, AT&T Community Specialist 

@ATTHelp I am having the same issue with MS Teams, only when on the AT&T cellular connection.   All of my other apps work without any issue and as soon as I connect to wifi, I am able to access Teams.   

Please help.  

Hi,

SAME issue since last Wednesday!!!!!!!!!  I’ve spent multiple sessions on calls and at the att store with no help, over 5-8 hours working with AT&T support.  They can reprovision both my phones and it momentarily works then stops again.  They replaced SIM cards also.   Reset Network settings over and over again.  

I can’t work only being limited to Wi-Fi access on my phone and computer , I need mobile data on my phone and hotspot for my computer!!!!!!!!!  I pay a lot of money for my data plan for this purpose too.  Simple website like www.office.com can’t be accessed by most now, the AT&T store manager was shocked he couldn't access open websites like this yesterday!  This is an ATT issue, not microsoft or apps!!!!  PLEASE help or I am going to be forced to switch services to keep working from another providers mobile data offering.

Exactly!

As per @jaclynarnold  and @Err0xx  and @tonydi comments, this is definitely an AT&T issue on their backend. Try setting up a VPN on your device and see what happens. A VPN is what is helping us access the Microsoft sites. You can utilize a VPN service like Surfshark for example.  Please comment if that works for you until AT&T fixes the backend issues.

@sbumpusb2 installed Surfer Shark ($10/mo btw, AT&T) and all is up and running again, just like when I connect to any other internet service than AT&T mobile data!

Please figure out what is broken in the AT&T network!!  LOTS of people will have a bad experience once they figure out they can't float from home to remote using AT&T mobile data, just wait......

I'm still waiting for the proof that the issue is AT&T's and not Microsoft's.  Just because it only affects AT&T customers is not proof that the issue is AT&T's.

I agree that AT&T should be looking into it, and I've made a request for that via my back channels.  However, I would also suggest that you use whatever support channels you may have with Microsoft to also make them aware of the issue, as they may have to act to correct it.

I have the exact same problem as do my spouse and three different coworkers. We are all on different phone models, but we all use ATT. Sites work fine on wifi. ATT support has been ineffective. This has been going on for months. 

I logged a post on Microsoft Teams Forum to see responses on different carriers and Microsoft's response......

https://techcommunity.microsoft.com/t5/microsoft-teams/teams-connectivity-issues-with-at-amp-t-mobile-data/m-p/3477580#M113429

Hi jaclynarnold, we're glad to hear you found a workaround that allows you to access your desired sites.

We recommend using the Smart Home Manager app to manage your home network from any mobile device. Scrolling down to the section titled Use Content Filters and follow the steps:

1. From Profiles, scroll to Advanced Content Controls.
2. Choose Content filters or Web filters.
3. Follow the prompts to control web content for this profile (only available on a limited basis).

Please let us know if this helps!

Jennifer, AT&T Community Specialist

Hi Jennifer, this is not a home network issue.  It is a AT&T mobile data issue, so this was not helpful.  Thanks though.

Hi, kanterej.

We recommend that you check out our article on learning what could be causing a website not to load and how to resolve it. The section titled Unreachable sites caused by security vulnerabilities is a good place to start.

We also recommend disabling AT&T Internet Security to prevent websites from being blocked. In the Smart Home Manager, choose Settings, then App Preferences, and turn the feature off.

Let us know if you need further assistance.

Aminah, AT&T Community Specialist

@ATTHelp , this is not an issue with home WiFi networking is a problem with AT&T Cellular service.   The Smart Home Manager app is not a helpful nor do I think it would be an acceptable workaround even if that was the issue.  I am sorry, but I don't believe that post was helpful.