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1 Message

Fri, Aug 17, 2018 12:16 AM

AT&T Internet Slowing Down

All of a sudden my internet speed became significantly slower.  Streaming continues to pause, and mobile devices barely work.  I assumed I used all of my data, but checked and see we have only used roughly 30% of our available data.


I complained to my friend who experienced the same thing this week through AT&T.  Our usage habits have not changed and this has not been a problem in the past.


I find it "interesting" that when I log on there is now an ad for "Wall to wall Wi-Fi with AT&T Wi-Fi Extender".  I believe my internet speed and wifi connection is being intentionally disrupted in an attempt to make me think I need to buy additional equipment from AT&T. 


Accepted Solution

Official Solution

Brand User



107.5K Messages

2 years ago

Hi @bok062114


We can definitely help you get your Internet speed back to normal! Check out some of the information we have on how to optimize your Internet speed here. Have you performed any troubleshooting? If not, click the Fix it Now button at the bottom of the page. Be sure to keep us posted!


Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



15 Messages

5 months ago

I don't see how they solved it?  this form seems fishy...@



1 Message

3 months ago

My home fiber internet is 120mb. Every single day when I come home I have to reset my modem because they think it's fun to lower my bandwidth to 17-20 to move it around to other people. As soon as I reset my modem it jumps back up. Imagine all the people out there who don't know that resetting will increase your bandwidth. Robbery. Their fiber internet is absolutely a downgrade to regular cable internet. 

New Member


1 Message

1 week ago

My Fiber plan is 1000mb. Speed tests show I consistently around 400-600mb, however, I can't stream a video to save my life. Something fishy is definitely going on. About to make the switch to Google Fiber.