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Thursday, July 23rd, 2015 6:57 PM

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AT&T Internet Outage & Loss of Service - AT&T Community Tips & Solution

Learn how to track an outage and what to do when your service is not working

Free Error Not Found photo and picture

So, what can cause an outage? A lot of things! During my time with AT&T, I have seen and heard it all. One time a car hit one of our utility boxes. Someone was digging a hole and went through our cable. A tree fell and hit a line. Or there was a neighborhood power outage that just knocked everything down.  Outages suck, I get that for sure!

Heads Up: While an outage may not appear on the app, it does not mean it will not appear later. Check again in a few hours to be safe. 

When an outage happens, we know you want to know, "When will it get fixed." The simple answer, AT&T will do its best to resolve these issues as fast as possible. Outages may be resolved in a few hours or it could days, depending on what caused it in the first place. The long-winded answer, depending on the damage will determine the fix.

After major storms, it can a bit longer to get service back up because of how widespread a storm can be; it affects a lot of neighborhoods. These big storms

can also affect power companies. This means until power is back, service will be impacted.

Safety is our number one priority and if an area is unsafe, it can delay the repair.

Please note, depending on where the damage has occurred will determine if you see technicians or not. A line may have been cut miles away which means you may not see AT&T personnel in your neighborhood. Or it could have occurred inside one of our central offices that hosts some of the equipment that services the area. 

Learn how to track an outage

  • Seconds Count! Find out if you are in an affected area by visiting att.com/outages. Sign In or put in your information and the site does the rest.
  • Outage Alerts - You can also sign up for outage alerts so you're always in the know. From the account screen, just toggle which alerts you want to turn on for either calls or text or both (shown below).

Please note: Our inside teams do not have all the details on what caused an outage, just information there is one. Our field teams will address the issues and work to resolve them as quickly as possible. All time-frames are estimates.

Text/ SMS Alerts from 937-65(93765)

If there is an outage, we will try our best to let you know.

After an outage (Support Tools & Scans)

Normally resetting your modem by pressing the red button in the back for 10 seconds gets you back in service.

If that does not help, use our Internet Support Tool to run the same scans our internal teams do and can even schedule a tech for you. Not just that, it is much faster than calling in.  

Other Resources

David & ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

4 Attachments

Contributor

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1 Message

7 years ago

Are there any known outages or incremental service disruptions for wireless internet in the 40031 zip code or surrounding area currently?

Contributor

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1 Message

7 years ago

Today is day 3 with a service outage in my area. At&t can't tell you when service will be restored or why it's still out. Time to find a new provider pronto.

Tutor

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5 Messages

7 years ago

ZIP 32401. Yet another outage. Getting really tired of this, this is the 3rd outage we've had in about 4 months, is this a normal thing for AT&T to experience 6+ hour outages this regularly? What is causing all these issues? Hard to believe people are digging up their lines this often.

Tutor

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8 Messages

7 years ago

Our entire neighborhood's fiber went out on Friday. Customer service keeps sending technicians every day, but each one confirms the issue is at the central office and not with our hardware. There hasn't been any progress in resolving the situation. I didn't know which forum to post this in so please move it if necessary. This outage is impacting fiber internet, TV and phone. If any AT&T employees can assist, please help!

Contributor

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1 Message

7 years ago

I'd like an update on my internet and the network outage in my area.

Contributor

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1 Message

7 years ago

Why???? Outrage where?

Contributor

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1 Message

6 years ago

I live in Clarendon Hills, IL 60514. My service has been out since, at minimum, 7am yesterday December 27th, now December 28th 6:30am. Talked to a rep yesterday evening, got no real help, other than confirm that there is an issue in my area, I have lost internet, tv, and home phone line. Sending this message from work.

 

Contributor

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1 Message

6 years ago

Ugh!  I work from home and need the Internet. Why is AT&T not communicating with me and why has this problem has not been resolved? Anyone else having this issue? 

Contributor

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1 Message

6 years ago

Uverse has been out 6 days. AT&T keeps saying it will be fixed within 24 hours and 6 days later and  to many calls to remember AT&T still hasn't done anything to fix my problem

I think since it's the holidays they just don't want to pay overtime  to actually work on anything during the holidays so they're just making you go without until the holidays are over .

I will be getting service elsewhere.

Contributor

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1 Message

6 years ago

I've had no Internet for 4 days in Madison, WI.  And no response from AT&T as to when they think it will be fixed.

 

Anyone else in the same boat?

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