AT&T "Internet Air" Hub Constantly going down with error codes E013 & E405

Hi @Cyborlink, 

Thanks for reaching out, we understand the importance of having a stable internet connection. We'll be glad to assist. 

Our AT&T Internet Air team was probably not available at that moment, please try contacting them at 800.288.2020. They are available 10am - 7pm Central, 7 days a week.

JasmineS, AT&T Community Forum Specialist

Thank you Jasmine, I'll try calling again today and advise of my results. 

Bad news - I called early this morning and after being on hold 35 minutes I spoke with a tech. He had me do a hard reset (hold reset button 10 seconds) and the unit worked .  .  . for 30 minutes and then the error code E013. This has happened 5 more times in the last 5 hours, and each time I've performed the hard reset, to no avail.

I just tried calling in to the same support number (800-288-2020) for help. It recognizes my account and forwards to where I get an on-hold recording, but then within 2 - 4 minutes it disconnects. 

So here I am with an AT&T Internet Air system that is not, and has not worked for over 3 week and can't talk to anyone about getting it to work or replace it.  I'm not sure what I'm supposed to do when working with AT&T as they don't really appear to care whether my system is working or now. Obviously I'm very frustrated. Unfortunately I'm not an social 'Influencer' or I'd be lighting up social media. Very sad and depressing .  .   .

Hi again @Cyborlink, we understand how important it is to stay connected. Let's get the help you need.

To take a closer look at your account, we'd need to move this conversation into a DM.

Please look out for a chat notification towards the top right corner of your page next to the bell icon.

Looking forward to connecting with you!

JasmineS, AT&T Community Forum Specialist

I posted my account info in the DM message? However, didn't see a link?