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Thu, Jul 23, 2015 6:57 PM

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AT&T Interet Outage & Loss of Service - AT&T Community Tips & Solution

Learn how to track an outage and what to do when your service is not working

So, what can an outage? A lot of things! During my time with AT&T, I have seen and heard it all. One time a car hit one of our utility boxes. Someone was digging a hole and went through our cable. A tree fell and hit a line. Or there was a neighborhood power outage that just knocked everything down.  Outages suck, I get that for sure!

When an outage happens, we know you want to know, "When will it get fixed." The simple answer, AT&T will do its best to resolve these issues as fast as possible. Outages may be resolved in a few hours or it could days, depending on what has happened. The long-winded answer, depending on the damage will determine the fix.

After major storms to get everything back up, these big storms can impact not only AT&T service, but power as well. On top of that, safety is our number one priority and if an area is unsafe, it can delay the repair.

Learn how to track an outage

  • Seconds Count! Find out if you are in an affected area by visiting att.com/outages. Sign In or put in your information and the site does the rest.
  • Outage Alerts - You can also sign up for outage alerts so you're always in the know. From the account screen, just toggle which alerts you want to turn on for either calls or text or both (shown below).

Please note: Our inside teams do not have all the details on what caused an outage, just information there is one. Our field teams will address the issues and work to resolve them as quickly as possible. 

Text/ SMS Alerts from 937-65(93765)

If there is an outage, we will try our best to let you know. You may see a message that looks like this.

After an outage (Support Tools & Scans)

Normally resetting your modem by pressing the red button in the back for 10 seconds gets you back in service.

When that does not help, use our Internet Support Tool. It runs the same scans our internal teams do and can even schedule a tech for you. No just that, it is much faster than calling in.  

David & ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

4 Attachments

ATTHelp

Community Support

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200.3K Messages

5 y مضت

Hello @fish56!


Experiencing service issues is certainly inconvenient. I am happy to help!


Can you please send us a private message to @ATTCares with your full name and account details? I would like to take a look in your area to see what may be happening.


Thank you for reaching out to us here on the Community Forums! Have a wonderful day!


Jenn, AT&T Community Specialist

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