Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
ATTU-verseCare's profile
Community Support

Community Support

 • 

6.7K Messages

Thu, Jul 23, 2015 6:57 PM

Closed

AT&T Interet Outage & Loss of Service - AT&T Community Tips & Solution

Learn how to track an outage and what to do when your service is not working

So, what can an outage? A lot of things! During my time with AT&T, I have seen and heard it all. One time a car hit one of our utility boxes. Someone was digging a hole and went through our cable. A tree fell and hit a line. Or there was a neighborhood power outage that just knocked everything down.  Outages suck, I get that for sure!

When an outage happens, we know you want to know, "When will it get fixed." The simple answer, AT&T will do its best to resolve these issues as fast as possible. Outages may be resolved in a few hours or it could days, depending on what has happened. The long-winded answer, depending on the damage will determine the fix.

After major storms to get everything back up, these big storms can impact not only AT&T service, but power as well. On top of that, safety is our number one priority and if an area is unsafe, it can delay the repair.

Learn how to track an outage

  • Seconds Count! Find out if you are in an affected area by visiting att.com/outages. Sign In or put in your information and the site does the rest.
  • Outage Alerts - You can also sign up for outage alerts so you're always in the know. From the account screen, just toggle which alerts you want to turn on for either calls or text or both (shown below).

Please note: Our inside teams do not have all the details on what caused an outage, just information there is one. Our field teams will address the issues and work to resolve them as quickly as possible. 

Text/ SMS Alerts from 937-65(93765)

If there is an outage, we will try our best to let you know. You may see a message that looks like this.

After an outage (Support Tools & Scans)

Normally resetting your modem by pressing the red button in the back for 10 seconds gets you back in service.

When that does not help, use our Internet Support Tool. It runs the same scans our internal teams do and can even schedule a tech for you. No just that, it is much faster than calling in.  

David & ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

4 Attachments

ATTHelp

Community Support

 • 

200.3K Messages

6 y مضت

Hi @pepperxxx,

 

Sorry to read of your experience. Do you have U-verse Internet and Phone or do you have DSL and land-line service? 

 

-ATTU-verseCare

Contributor

 • 

2 Messages

6 y مضت

Phone and internet (DSL)

Contributor

 • 

1 Message

6 y مضت

We have been without Internet since Christmas evening and after 1 hour waiting in a queue yesterday, we were told it wasn't going to be fixed until the 27th at 6PM.  If that happens that is 48 hours.  Totally unacceptable outage length.  

Oh and, the first thing I always here about it check the MODEM -- which I don't have because I have an IFTFL fiber slow connection and it must say that in the record.

I am typing now using my cell phone as a hot spot.    I only get so much data and then the connection slows and I have to prepare my online classes for the upcoming semester.

I can download an "app" to review outage status but can't get to outage status on the web???  What is with that?

Contributor

 • 

1 Message

6 y مضت

Hi there! My name is Daniel and I am asking about the current outages going on all over the country. For me, it began about 56 hours ago and I can't stand it. I know it isn't my router because I did everything that I was told to to try and fix it and yet, there's still an issue. Wifi hasn't worked which is a serious issue as well since I need to practice chemistry with looking up worksheets and practice quizzes online. I am now forced to use my data in this case and am close to getting charged more for data when I have no choice to. What is going on? When will this be resolved for all of us here who can't call friends and family or can't use wifi?

Contributor

 • 

1 Message

6 y مضت

Last night my uverse and internet services went in and out for over an hour. Today my services aren't working at all. I called the customer support line only to be told that they don't know why my services aren't working and to call back later. I mean this is very frustrating for someone who has work to do with no Internet and could lose money if I am unable to complete the things I need to get done today. Why is there never any consistency with your services? If it's not my digital life services messing up, then it's my TV and Internet service. What can be done here? I have work to do, yet now I am going to pack up my entire office and go elsewhere to try to complete it in time.

Contributor

 • 

1 Message

6 y مضت

Are there any known outages or incremental service disruptions for wireless internet in the 40031 zip code or surrounding area currently?

Contributor

 • 

1 Message

5 y مضت

Today is day 3 with a service outage in my area. At&t can't tell you when service will be restored or why it's still out. Time to find a new provider pronto.

Tutor

 • 

5 Messages

5 y مضت

ZIP 32401. Yet another outage. Getting really tired of this, this is the 3rd outage we've had in about 4 months, is this a normal thing for AT&T to experience 6+ hour outages this regularly? What is causing all these issues? Hard to believe people are digging up their lines this often.

Tutor

 • 

8 Messages

5 y مضت

Our entire neighborhood's fiber went out on Friday. Customer service keeps sending technicians every day, but each one confirms the issue is at the central office and not with our hardware. There hasn't been any progress in resolving the situation. I didn't know which forum to post this in so please move it if necessary. This outage is impacting fiber internet, TV and phone. If any AT&T employees can assist, please help!

Contributor

 • 

1 Message

5 y مضت

I'd like an update on my internet and the network outage in my area.

Contributor

 • 

1 Message

5 y مضت

Why???? Outrage where?

Contributor

 • 

1 Message

5 y مضت

I live in Clarendon Hills, IL 60514. My service has been out since, at minimum, 7am yesterday December 27th, now December 28th 6:30am. Talked to a rep yesterday evening, got no real help, other than confirm that there is an issue in my area, I have lost internet, tv, and home phone line. Sending this message from work.

 

Contributor

 • 

1 Message

5 y مضت

Ugh!  I work from home and need the Internet. Why is AT&T not communicating with me and why has this problem has not been resolved? Anyone else having this issue? 

Contributor

 • 

1 Message

5 y مضت

Uverse has been out 6 days. AT&T keeps saying it will be fixed within 24 hours and 6 days later and  to many calls to remember AT&T still hasn't done anything to fix my problem

I think since it's the holidays they just don't want to pay overtime  to actually work on anything during the holidays so they're just making you go without until the holidays are over .

I will be getting service elsewhere.

Contributor

 • 

1 Message

5 y مضت

I've had no Internet for 4 days in Madison, WI.  And no response from AT&T as to when they think it will be fixed.

 

Anyone else in the same boat?

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.