ATT Installation Procedures For Internet Lines Needs To Be Changed
My household needs a secondary Internet service. After doing the research, it made sense to give AT&T DSL a try. I scheduled an installation for Today between 1:00pm to 3:00pm. Unforunately, the technician stated to my mother (I work a 9-5 and my mother works at home so I gave them her number) that they needed to send a lineman out and that they would be at the address within an hour. Nobody ever came and nobody ever followed up with a phone call to state when something would be scheduled.
Is this typical? I know the house we have is rather old, but it doesn't make sense to just not follow-up and then in the process possibly still charge us. What is going on?