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amalthea63's profile

Tutor

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9 Messages

Wed, Jun 20, 2018 9:14 PM

AT&T homebase ZTE MF279 not port forwarding

I am trying to port forward my camera with a ddns server.  I have the port forwarding on and the dmz. I have rebooted multiple times and resetting the router.  However when I go to http://canyouseeme.org/ the ports are never open.   Even odder if I go to whatsmyip and http://canyouseeme.org/, they have two different IP address.  How can I fix this?   

ATTHelp

Community Support

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200.6K Messages

4 y مضت

Good morning @amalthea63


I understand you’re having issues with port forwarding.  Allow me to provide some assistance.


Depending on your camera you should be able to change the IP Address to a fixed IP address instead of using DHCP.  Outside of this, I’d need to know the model number of the gateway/router you are using.


I hope you have a great day and hope to hear back from you!


Alex, AT&T Community Specialist

Tutor

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9 Messages

4 y مضت

Thank you for responding.  We have the AT&T home internet and phone on the modem/router combo ZTE MF279.  We do not have a static external IP address, hence the DDNS.  I do have the camera set on a static internal IP address already. 

 

ATTHelp

Community Support

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200.6K Messages

4 y مضت

Thank you @amalthea63.


I wanted to follow up and ensure I’m caught up with you.


To be sure, You’re following the Port forwarding instructions (page40) listed here:

You can Enable or Disable Port Forwarding to allow certain devices to act as virtual servers within the AT&T Wireless Internet device’s internal network.

If you select Enable, the Virtual Server Settings will appear:

• IP Address: Enter the internal IP address (e.g., 192.168.1.101) that you would like traffic from a specific external port directed to internally.

• Port Range: Enter the starting and ending port numbers that will be directed to the internal device.

• Protocol: You may pick TCP, UDP, or TCP+UDP traffic types to be directed.

• Comment: Enter a comment or label to be saved with this custom port forwarding rule. Be sure to click Apply to confirm your configuration.


I look forward to hearing back from you!


Alex, AT&T Community Specialist

Tutor

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9 Messages

4 y مضت

Yes I have all that in there and the dmz is set to the same internal ip.

Tutor

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9 Messages

4 y مضت

Any other suggestions?  I followed the manual for the homebase to do the port forwarding and dmz.  But the ports are still not open. 

 

ATTHelp

Community Support

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200.6K Messages

4 y مضت

Good morning @amalthea63,


I’m sorry for the delay in my response.  I’ve been speaking with different members of management and others up the chain about this.


Currently we’re unsure as to why this isn’t working, but they are looking into this situation on their end.  I hope to hear back from them soon about this.


I deeply apologize for the inconvenience this has caused.


Alex, AT&T Community Specialist

Tutor

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9 Messages

4 y مضت

Thank you. Please let me know what you find out.  

ATTHelp

Community Support

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200.6K Messages

4 y مضت


Good morning @amalthea63.


Good morning, I’ve done some looking into this and have some new information for you.


Currently we no longer provide port forwarding on our home-base, you would need to set up U-Verse Internet in order to open these ports on a new router.  I deeply apologize for the inconvenience.


I hope you have a great day!


Akex AT&T Community Specialist

Tutor

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9 Messages

4 y مضت

Well that’s a problem.  Uverse is not available at my location.  Only the wireless.  Any other suggestions?  I was told this was not a problem when I signed up.  

ATTHelp

Community Support

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200.6K Messages

4 y مضت

HI @amalthea63,

 

To confirm, did you use our Service Availability site to determine it wasn't available?  It will also tell you what other services we may offer in your area.

 

If you have any further questions please feel free to let us know.

 

Alex, AT&T Community Specialist

Tutor

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9 Messages

4 y مضت

I checked that site for uverse.  It is not available.  I spoke to a sales person at the store about port forwarding on the homebase.  They told me it was not a problem.

Contributor

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2 Messages

4 y مضت

Did you ever figure out a resolution? I have exactly the same issue.

Tutor

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9 Messages

4 y مضت

No, no resolution yet.  If I find one I will post it.

Tutor

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8 Messages

4 y مضت

I was also told port forwarding would not be an issue. We're you able to find a resolution @amalthea63?

Tutor

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9 Messages

4 y مضت

No, their only solution via email was for me to pay for a possible solution.   "With AT&T ConnectTech Support Plus, we can solve your problem today and also offer remote technical support anytime in the future for up to four PCs and your network devices, for only $15 per month with a 12-month commitment. And, with our Solution Guarantee, you can cancel the service without penalty within 30 days of purchase, if we cannot provide an effective solution to your first issue. " 

 

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