AT&T homebase ZTE MF279 not port forwarding

Good morning @amalthea63

I understand you’re having issues with port forwarding.  Allow me to provide some assistance.

Depending on your camera you should be able to change the IP Address to a fixed IP address instead of using DHCP.  Outside of this, I’d need to know the model number of the gateway/router you are using.

I hope you have a great day and hope to hear back from you!

Alex, AT&T Community Specialist

Thank you for responding.  We have the AT&T home internet and phone on the modem/router combo ZTE MF279.  We do not have a static external IP address, hence the DDNS.  I do have the camera set on a static internal IP address already. 

Thank you @amalthea63.

I wanted to follow up and ensure I’m caught up with you.

To be sure, You’re following the Port forwarding instructions (page40) listed here:

You can Enable or Disable Port Forwarding to allow certain devices to act as virtual servers within the AT&T Wireless Internet device’s internal network.

If you select Enable, the Virtual Server Settings will appear:

• IP Address: Enter the internal IP address (e.g., 192.168.1.101) that you would like traffic from a specific external port directed to internally.

• Port Range: Enter the starting and ending port numbers that will be directed to the internal device.

• Protocol: You may pick TCP, UDP, or TCP+UDP traffic types to be directed.

• Comment: Enter a comment or label to be saved with this custom port forwarding rule. Be sure to click Apply to confirm your configuration.

I look forward to hearing back from you!

Alex, AT&T Community Specialist

Yes I have all that in there and the dmz is set to the same internal ip.

Any other suggestions?  I followed the manual for the homebase to do the port forwarding and dmz.  But the ports are still not open. 

Good morning @amalthea63,

I’m sorry for the delay in my response.  I’ve been speaking with different members of management and others up the chain about this.

Currently we’re unsure as to why this isn’t working, but they are looking into this situation on their end.  I hope to hear back from them soon about this.

I deeply apologize for the inconvenience this has caused.

Alex, AT&T Community Specialist

Thank you. Please let me know what you find out.  

Good morning @amalthea63.

Good morning, I’ve done some looking into this and have some new information for you.

Currently we no longer provide port forwarding on our home-base, you would need to set up U-Verse Internet in order to open these ports on a new router.  I deeply apologize for the inconvenience.

I hope you have a great day!

Akex AT&T Community Specialist

Well that’s a problem.  Uverse is not available at my location.  Only the wireless.  Any other suggestions?  I was told this was not a problem when I signed up.  

HI @amalthea63,

To confirm, did you use our Service Availability site to determine it wasn't available?  It will also tell you what other services we may offer in your area.

If you have any further questions please feel free to let us know.

Alex, AT&T Community Specialist