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portnoyz's profile

Tutor

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6 Messages

Tuesday, October 17th, 2017 1:00 PM

ATT Homebase Port forwarding

The port forwarding/ DMZ functionality of my HomeBase is not working whatsoever. I have tried manually port-forwarding, and I have tried DMZing my personal router to no avail. I need info on how to get this fixed. I need Port forwarding for Gaming.

Community Support

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231.4K Messages

7 years ago

Hello @portnoyz!

 

 

Thank you for reaching out to the Community Forums, and bringing this to our attention.  I would be happy to help with the port forwarding on your Home Base.

 

I see we have received a private message from you, and I will be sending you one shortly.  This will appear in your Forum's Inbox, and the notification shows in the upper right of your screen.

 

I look forward to speaking with you!

 

Daniel, AT&T Community Specialist

Tutor

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3 Messages

7 years ago

AT&T HomeBase using 4GLTE...we are also trying to setup port forwarding so I can view my security cameras for my home remotely, but despite the Port Forwarding being enabled...it still isn't working properly...as in, I can't remotely view my cameras/nvr...please let me know.  Thank you.

Tutor

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5 Messages

6 years ago

Unfortunately, port forward either not functional in the Homebase, or getting it to work is a big secret that ATT will not tell you unless you send them a private message, like portnoyz has done.

Tutor

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6 Messages

6 years ago

Yeah, I have not recieved a legitimate answer from ATT yet. They sent me a
guide on how to port forward... Obviously I have tried everything possible,
so that was useless. I messaged them back again saying that it wasn't
helpful, still waiting on a response.

Tutor

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6 Messages

6 years ago

They sent me a garbage reply that was a guide on how to port forward. I already stated to them that I tried to port forward and DMZ, but that's what I got as a reply. And I haven't tried UPnP nor will I turn it on, because I am a security nut (I have SEC+ certification) and I refuse to turn on UPnP.

Community Support

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231.4K Messages

6 years ago

Good morning @Lakeaffect,


Thank you for reaching out on the Community Forums. I would love to look into your port questions and available options for it.


For port options on the AT&T Homebase,  you will be able to visit the user manual here. On page 42 of the manual are some steps that should help you set it up.


Let us know how this goes! Contact us back if you have further questions.


Linda, AT&T Community Specialist

Tutor

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3 Messages

6 years ago

Thank for the guide...as others have mentioned, we tried this and it didn’t work. Just an FYI...I am a CIO and have been in Tech/IT for 22 years (not your typical home user)...so we did spend quite a bit of time testing and trying different things...from what I could see, it would appear the service is “behind” some type of Web-Proxy server since, depending which “what is my ip site” I used...my IP changed...so I would assume IF possible, there would need to be more of a direct “relationship” setup to allow inbound access to the public IP of the HomeBase unit...or if this already exists...which site would be best to “find” the usable inbound public IP.

Tutor

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6 Messages

6 years ago

I agree with Sneffets, and I would liek to add that it may be some kind of PAT is being used on the Homebase netwrok rather than NAT,a nd this is why we cannot port forward. And like I have stated (multiple times) I have read that manual many times, and tried to port forward, and DMZ. It isn't working. Please reply with something that is actually useful instead of redirecting me to the user manual that I have already followed step-by-step.

Tutor

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6 Messages

6 years ago

I got another reply saying it isn't possible on the homebase. I seriously hope I didn't just spend hours over this because the options are in the web config. Why would they put those options there if it isn't possible?

Community Support

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231.4K Messages

6 years ago

Hi there @portnoy,


I understand how the information in the user guide can be confusing, since it does state port forwarding information and this was provided in the post. We do recommend reaching out to the manufacturer for the capability of the Homebase.


You can reach them at ZTE service number (877) 817-1759 or on their website http://www.zteusa.com, is also available for assistance.


Another option may be to contact our Business Department and try to convert your account type. If the Homebase is compatible this would possibly give you the benefit of a Static IP address.


Have a great day! Happy Halloween!


Linda, AT&T Community Specialist

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