Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Kevin01's profile

New Member

 • 

1 Message

Tuesday, December 6th, 2022 8:52 AM

At&t Home DSL Internet Paradox

Hello,

Our At&t home DSL internet has been down for almost a month already.

I've sp9ken to tech support 8 times already and a tech has come to resolve it, but we could never get it to work.

Yes, I have tried resetting the modem & logging back into the modem with the user id & password.

The phone lines were also tested and work just fine.

We even installed a new modem, but the same problem still remains.

When I try to login to the modem, I get this message, "PPP connection failed please check configuration."

This message implies the credentials are incorrect, however I've triple checked with tech support to verify. (Yes I know the credentials are case sensative.)

Next I ran a test on the modem and got these results. 

Could anyone please tell me if they have an idea as to what is going on or how I might go about resolving this issue?

Much appreciated 🙏

ATTHelp

Community Support

 • 

207.5K Messages

2 months ago

We can assist you with your DSL service, Kevin01.

 

We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.