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BenjaminBryant's profile

1 Message

Saturday, March 2nd, 2024 6:23 PM

ATT FedEx Shipping Restrictions

I recently ordered ATT Internet service for my new address and ATT shipped me a router via FedEx. Fedex has attempted to deliver the package but because I work nights, I will never be able to take delivery of it during normal business hours. ATT placed restrictions on the order to where I cannot pick it up at a FedEx location. FedEx customer service said that ATT has to call them and release the restrictions. What do I do? Cancel my internet?

Community Support


232.1K Messages

3 months ago

Hi @BenjaminBryant,

Thank you for reaching out to us!

We understand you are looking for the delivery of the product. Let's get the help you need!

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our⁠ Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help”.


Thank you,

Sarah, AT&T Community Specialist.

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