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rwolf50's profile

New Member

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3 Messages

Wed, Apr 20, 2022 1:19 PM

AT&T DSL Netgear 7550 modems Loss of Wireless Connection Capability

Have had latest modem given to us by AT&T for providing our connection to their DSL service for over a year.  It requires the use of a Y filter which also provides our land line service.  Connection to the internet works fine most of the time for our ethernet connected desktop.  Problem is that the router drops our wireless connection capability.  So, our mobile phones and my laptop lose the internet service.  Rebooting the connected devices does not fix the service.  The only fix is to reboot the Netgear 7550 modem which is pre-configured by AT&T.  Anyone know if there is a setting on the modem that can be checked, and modified to avoid this situation? It loses this wireless capability once a twice a day, and when it happens, from the laptop, it is not able to reach 192.168.1.254 until I reboot.

New Member

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3 Messages

4分前

The last line should say "until I reboot the modem.

ATTHelp

Community Support

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195.5K Messages

4分前

We're happy to help you improve your Wi-Fi to keep it from dropping the connection, rwolf50.

 

A good place to start is by optimizing your modem's position and location. It's possible that your modem is unable to reach certain areas and isn't giving you the best possible signal. You'll want to make sure that it's off the floor and placed on a hard surface, and that there's no electronic clutter surrounding it (speakers, surge protectors, etc.).

 

It's also possible that there are too many devices connected at once, and your modem can't handle it. When several Wi-Fi enabled devices are connected to the network, it creates overcrowding and can slow things down. Learn more about this and how to improve your Wi-Fi connection and performance with our guide on how to Maximize home Wi-Fi networking.

 

If you need further assistance, we'll be here.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

4分前

I am currently using the laptop on the network to write this response.  In the little icon that shows how strong the signal is when using that laptop, it shows full strength minus one bar.  So, that is not the issue.  The issue is that it completely shuts down the wireless capability, even though the green light on the 7550 router shows that wireless is working.  That is evidenced by the fact that not only my laptop has no wireless service on the router, neither do either of the two mobile Phones.  It is internal to either the firmware or whatever logic is pre-programmed.  That is me speaking as a former IT applications person, now retired long enough to know that is out of my current technical expertise.

ATTHelp

Community Support

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195.5K Messages

4分前

Thanks for that information, rwolf50.

 

Based on the nature of your problem, we'll need to have our DSL team access your account. Let’s meet in a Direct Message to continue. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Aminah, AT&T Community Specialist

Constructive

Employee

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28.6K Messages

4分前

ive run into this 100s of times when i was a dsl tech . i use to carry a large amount of the dsl filters (Y,s as you called it) they failed constantly and would cause loss of connection. i would try a new filter they can be purchased at radio shack for about 7 bucks 

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