AT&T DSL Internet Slow Speed, Service Down, and Billing Assistance from AT&T

You can no longer purchase a Modem or Gateway to access AT&T Internet (unless you're on an old school ADSL line).   [EDIT: since this is a DSL thread, then that may be the case here].

If you're not a DSL customer (i.e. you're on what used to be called U-verse, ADSL2+ or VDSL2 service), there isn't a charge for a replacement modem, but there is a monthly fee for it.  There is a ($99) trip charge for a technician visit if the problem wasn't AT&T's fault, i.e. if it's in your home's wiring and you don't have an AT&T maintenance contract.  If it's outside wiring then there's no charge.  If you insist on a visit rather than having them send you a replacement gateway, then I think they do charge the trip charge if all they do is replace the gateway.

No issues with internet/Wi-Fi until this afternoon. Did all the recommended troubleshooting, no success. Looks like some areas in Metro Atlanta and North Fulton (GA) are affected. Please provide an update or other troubleshooting options.

Just to get it in the record. I have had intermittent DSL reception for weeks. We had 4 different appointments with AT&T "Techs". 1) Changed the modem said "You're all set".. got booted 35 minutes after he left; 2) Inspected everything said "It's your signal. We have to boost your signal remotely". Left without actually doing anything, but said an "outside tech" would follow up. No follow-up by anyone from AT&T.. got booted immediately after he left; 3) Had scheduled appointment, which AT&T failed to keep. They called 25 minutes after the latest time in the "window" to say they were "backed up & needed to re-schedule"; 4) Tech came out, moved the modem, established what he said was a "completely independent line" to the new modem location. Worked really hard, & said "You're all set".. booted 4 hours after he left. I do not trust AT&T to be able to fix this problem. They have had multiple opportunities and failed every time.

  I honestly believe it has something to do with the incoming phone signal. I can hear static on the line. I have reported this twice to AT&T phone service (land line) and they say a tech will be out before July 3, 2018. Supposedly, this was also addressed "remotely", when I called the phone repair people on 6/20. That appointment was deleted by AT&T because they said during their remote testing they couldn't hear any trouble on the line. This is the last chance for AT&T to keep my business, and/or generate any future additional business. I cannot imagine that anyone who works for AT&T would think they were being "taken care of" if they experienced these things from any other company they have to deal with on an ongoing basis.

  Why spend BILLION$ on content, if you cannot deliver it.

I'm having the same kinds of problems, but I can't even GET to a tech support person for my DSL... It is so frustrating. I wait and wait, ("wait time is approximately 20 minutes" says the recording), and sure enough it is thirty minutes, only to be told I have the wrong department, and they will transfer me, again I get the "wait time is 20 minutes" deal. Again it is 30 minutes. And Again I am told I am in the wrong department, but they will send me to the right one. I timed it one day, and after SIX Hours, I finally got to the lady who said YES I can help you, and before I could say anything else, I WAS CUT OFF!...Anyway, the next time I tried to call in I was sent from department to department again, only to be told (Finally), this:  "I can't find you in our system , you aren't our customer."  I thought to myself, "Well who have I been sending money to every month when you send me a BILL!? If I am not a customer, then where is that money? I have never had a payment RETURNED TO ME." It makes me want to pull my hair out!

I feel your pain.  They want you to go to U-verse.

Att your sales people know exactly what the problem is. Everyone on DSL in a U-verse area is being harassed by interrupting their service. I do believe that is illegal. My service is repeatedly interrupted making it difficult to even pay my bills online and deal with my beta reading/editing new books. I will not be force to U-verse. DSL was plenty fast and handled sending whole books back and forth with no problem UNTIL U-Verse came to town.  Many people I know gave in and got U-verse and have been unhappy with it.  I will not do that.  I will be switching to another (broadband) carrier for both my Direct TV and internet and may drop home phone all together. I am very pleased with my switch from ATT to Verizon for my cell.

Customer since 1969 in two states

I hate that so many of you are having the same issue and problems as myself, but it does bring me a tiny bit of comfort to know I am not alone in my frustration! If I had ANY other options, I would cancel this service ASAP!