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ATTDSLCare
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Community Support

Community Support

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1.3K Messages

Wed, Dec 7, 2016 5:25 PM

AT&T DSL Internet Slow Speed, Service Down, and Billing Assistance from AT&T

Online Assistance & Things to Know 

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Is your DSL service acting up or running slow? Is your service is down or is the modem blinking red? In most instances, resetting your DSL modem can resolve most issues.  

If a reset does not work, we have online tools for you: 

  • Web Support - Use the AT&T Troubleshoot & Resolve Tool to fix your service in the palm of your hand, quickly and easily. 
  • There Is An App For That
    1. Text the word myATT to 556699
    2. Sign into the app
    3. Select My Internet
    4. Scroll to AT&T Support Center and tap on the link

Chat With Us - you can chat with us to resolve service, email, billing-related issues. 

Please note, the AT&T Community is limited when it comes to troubleshooting account or technical related issues with AT&T DSL. 

DSL Things To Know & Solutions 

Experiencing slow speeds, loss of service? Need help changing your network password? We have some solutions below that can help resolve most issues quickly and easily. 

 

 ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Tutor

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5 Messages

4 y مضت

Att your sales people know exactly what the problem is. Everyone on DSL in a U-verse area is being harassed by interrupting their service. I do believe that is illegal. My service is repeatedly interrupted making it difficult to even pay my bills online and deal with my beta reading/editing new books. I will not be force to U-verse. DSL was plenty fast and handled sending whole books back and forth with no problem UNTIL U-Verse came to town.  Many people I know gave in and got U-verse and have been unhappy with it.  I will not do that.  I will be switching to another (broadband) carrier for both my Direct TV and internet and may drop home phone all together. I am very pleased with my switch from ATT to Verizon for my cell.

 

Customer since 1969 in two states

 

Teacher

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8 Messages

4 y مضت

That's what I would have thought, but U-verse doesn't even cover my area,
so I couldn't Get it if I Asked for it... The entire thing is so bizarre...

Teacher

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8 Messages

4 y مضت

​Aw Man... I called Verizon too, but they don't cover my area. I like
Directv, and actually what I want is internet that will run my phone, cell
phone, and will stay ON. I wonder if you know of anyone else in the area of
Pell City who has found someone else to be their server... Are you familiar
with Hughes Net? What about cable companies, I think a company called
Spectrum serves this area. I've never had cable service so I don't know how
it stacks up to DSL... Anybody??? ​

Tutor

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2 Messages

4 y مضت

I hate that so many of you are having the same issue and problems as myself, but it does bring me a tiny bit of comfort to know I am not alone in my frustration! If I had ANY other options, I would cancel this service ASAP! 

Teacher

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8 Messages

4 y مضت

Hi Becka, and everyone who is sick and tired of AT&T's policy of "Transfer
your phone call to every department in the company, making you wait for 20
minutes each time, until finally you reach the woman who says you aren't a
customer because she can't find you in her computer, and when you tell Her
you get a bill every month from them and you Pay that bill and if you are
NOT a customer then where is all that money?? And then, THEN She Says,
Ohhhhh your Bill, well YOU need to talk to billing, but they closed 20
minutes ago!" ~!!!! ...



I don't know how they stay in business, myself... oh yeah, you can't ever
reach ANYone to tell them to Cancel your "service" (Service is just a
suggestion, there IS no service with this company!!)

So what can we do?? I really Don't know, maybe BBB could help? (Maybe THEY
could get through to "someone" in the high uppity up offices at AT&T and
tell THEM to cancel our service!!! hahaha)

P.S. Do ya think anybody at AT&T Ever reads the stuff we write here???

Contributor

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1 Message

4 y مضت

AT&T doesn't care!

Teacher

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8 Messages

4 y مضت

DingDingDing…. Give that player a Cigar!!
You are so right. If they Cared, you would be able to REACH Someone who
#1. Knows something (anything), and #2. They would not be so
rude/clueless/ignorant on the phone when you finally DID Reach a real
person (after being transferred to and fro and waiting ("your call is
important to us your wait time is 20 minutes") for a total of SIX (yes,
Six) HOURS to be told, "You are not a customer because I can't find you in
my computer"...

Contributor

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1 Message

3 y مضت

After reading 23 others who have the same problem that I do, I've found the following:

  1.  AT&T internet speed is limited due to users, cell phone texting, email traffic and limited bandwidth.

  2.  On a desktop incoming emails with text may or may not contain graphics.  Graphics may be square boxes

       with an X on the inside.  AT&T internet speed may  be speedy but if the graphic content is not there, why do

       they send the text part of an email to a desktop?

  3.  Many "NO SUCH SITE" messages appear when the site was there 5 minutes earlier.

 

CONCLUSION:  It all comes down to how many users are on your allotted bandwidth at any one time in your particular area.  (There is probably another 100 answers)  JFD

Tutor

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5 Messages

3 y مضت

The biggest problem has nothing to do with any of the excuses we are given. ATT is deliberately dropping us off to force us to subscribe to fiberoptics/UVerse. Well guess what, they are going to lose this customer after years of loyalty. I am sick and tired of being jacked around. I have already switched to Verizon for my Smart phone and am done with tolerating such unethical treatment.
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