AT&T can't service my equipment failure for 10 DAYS!?!?!
My AT&T Internet connection went out over the weekend. After trying the online self-help tools AND after spending 40 mins on hold and another 30 mins on the phone with a foreign agent, they are telling me they can't get a service technician to my house for 10 days! TEN DAYS! That is RIDICULOUS. When I called to install this service they were ready to come the next day, but now when I need to get it up and running again it's gonna take almost two weeks! This makes no sense. We pay enough money in service fees, etc each month that AT&T should be able to staff enough technicians to service each area promptly. UNACCEPTABLE AT&T!