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Carole4123's profile

New Member

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6 Messages

Thursday, April 20th, 2023 8:19 PM

AT Gateway BGW320 has vents on bottom & sits on 1/4" legs - it overheats, can I set it on a computer fan?

12 year customer.  No internet connection problems till they installed new style Gateway BGW320 style in Nov 2022 – which, inexplicitly, has air vents on bottom & sits on ¼” legs.  That Gateway constantly dropped connections probably because it overheated and was hot to touch.  Serviceman after serviceman said there were no problems – they never addressed unit was hot to touch, I paid $100 for 1 call, and paid electrician to check electrical outlets.  Finally, in April, 2023, they replaced - but still having same problems and this one is quite warm to touch too.  Have most expensive connection, checked connection map pathways & good there, have only printer, computer and 1 TV connected.  Question: Can I put this Gateway on a computer fan?  I know I’d have to be careful not to let dust connect under it so it wouldn’t be sucked up into unit.

Community Support

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232.7K Messages

1 year ago

We would be happy to look into your gateway connectivity for you, @Carole4123.

Do you know what gateway lights are on when the gateway loses connection?  A solid red service light on the BGW320 will indicate that it is overheating.  If this is not what is happening during the connection drop, it most likely is not related to the gateway overheating.  The BGW's intake vents are on the bottom, but the gateway vents the hot air out the top of it.  Aslong as it is on a flat, solid surface, it should be operating properly.

Are you currently experiencing interruptions with your service?  If so, we would be more than happy to troubleshoot your gateway further with you.

Please let us know if the above information helps identify what it is you are experiencing.

 

Daniel, AT&T Community Specialist

ACE - Professor

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5.6K Messages

1 year ago

@Carole4123 

You are imagining things.  The device is fine.  
There are other causes to drops.  Are the drops occurring only on WiFi connected devices?

New Member

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6 Messages

1 year ago

Daniel (Specialist):  You're saying Gateway: Nokia Model: BGW320-505 has venting on top of this unit - I'm really not seeing it - or if it's there it's extremely small and not effective.  The bottom uptake vent covers whole bottom of unit - there's no comparison (if, in fact, there is any on top).  I know what I feel and I know what a ATT tech told me - the "tech's have complained about this problem and engineers are working on the venting problem with this unit" (& I know how it feels - it gets very warm - although lifting it have the floor has helped but still goes out..   I've already had 8 different tech's come out prior to their changing the unit out but it being an intermittent problem they never could trap it- I'm guessing it took them 5 months because of a "supply chain" problem getting products from China - I'm just assuming it's make there, but don't know for sure.  Anyway, I'm just reconnecting it whenever it goes out, but sometimes it goes out when I'm in the middle of something which is extremely annoying.  I've lost count of the number of phone tech's who've told me they were going to "not to worry" they were going to solve problem.  It's just part of their script.  They have their hands full trying to field DirecTV questions which are different then other questions they've had to deal with in the past.  AT&T has big problems - and it starts at the top.  Setting it on little black blocks has helped, but I'm still wondering if I can put it directly on a computer fan. Tx,

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