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patfreel

Teacher

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24 Messages

Mon, Jul 1, 2019 3:29 AM

ARRISGRO Device

I see an ARRISGRO device on my network at 192.168.1.99. My model is a 5268AC. What is this device?

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Accepted Solution

Official Solution

Tutor

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3 Messages

a year ago

It is an Arris 2500 Wireless Bridge that transmits/receives the signal to/from your U-Verse Wireless TV Receivers. It operates in the 5GHz band but doesn't impact your 5 GHz WiFi in any way. It's connected directly to your Residential Gateway (RG) via an Ethernet cable, and is probably physically co-located with the RG.

Brand User
ATTHelp

Community Support

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133.5K Messages

a year ago

Hi There @patfreel,

 

We can look at this. The ARRISGRO device that you are seeing stands for ARRIS Group. All that means is that there is a device(s) that is connected to it that is from the ARRIS Brand.

 

If you do not have any devices under the brand Arris, then this is what we suggest that you do.

 

First: Reboot Your Router

Second: Change Your WIFI password
Third: Download and install the Smart Home Manager on your mobile device or you can use the website. 

 

Please let us know if those things work for you.

 

Matthew, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
patfreel

Teacher

 • 

24 Messages

a year ago

My 5268AC is marked PACE but I found out that PACE is now part of ARRIS, so
that is where the ARRISGRO indication comes from.

PatFreel
Brand User
ATTHelp

Community Support

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133.5K Messages

a year ago

@patfreel,

 

Thanks for the update! If you have any other questions on concerns, feel free to let us know!

 

Thank you for being a member of the AT&T family!

 

Rury, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

I changed from U Verse to DirectTV - should these ARRIS Devices still need to be plugged into my Pace modem?

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