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Anonymous

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25.7K Messages

Sat, Apr 15, 2017 4:31 AM

Arris NVG599

The Tech that came to my home today swapped out my router for an Arris NVG599.  I just noticed there is no battery.  How may I obtain a battery for it since it was not included.

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_xyzzy_

ACE - Expert

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15K Messages

3 years ago

They don't include them (anymore).  Presumably it was for VoIP phone setups.

 

I recently got a NVG599 with no battery too.  Since I don't use a VoIP phone with it and don't have a UPS I see no need for it.  If the power goes out so are all the computers and TV's too.  So what's the point? Man Very Happy

 

If you do use ATT VoIP through it then you'll have to buy a battery.  According to a NVG599 manual I found it says the battery is product number is 586185-002-00.  So search for that or a cheaper equivalent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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ACE - Expert

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14.2K Messages

3 years ago

I ordered a battery HERE 

 

AFAIK it works...I haven't had an outage yet but it fit in the compartment!

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.