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2 Messages

Tue, Jul 30, 2019 12:40 AM

Arris BGW-210 1.9.16 Firmware issues?

I had an install of Gigabit service on Saturday. After everything was connected the installer mentioned there was an issue with the Arris BGW-210 1.9.16 firmware that prevented full gigabit speeds. He also mentioned someone he installed for recently downgraded the firmware and solved the speed issues. I am averaging anywhere from 400-600 both on the download and upload.


However, when I do the speedtest from the built in web interface, I get ~890 upload and ~960 download. 


I have tested plugged directly in to the modem's Ethernet, and still get the same 400-600 speeds. Before moving all of my equipment got 980 speeds on our gigabit internet.  


Are there any known issues with the Arris firmware and gigabit right now? Before getting on the phone with support i'd like to know if there is any truth to what the install tech was saying. 


Accepted Solution

Official Solution


ACE - Professor


2K Messages

6 months ago


Page 9 has a link to the latest firmware 1.10.9

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